Fire Dispatcher - OF&ES

IdahoPTV; Boise (ID); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

PERSI retirement

Paid sick leave

Paid vacation

Job summary

The Idaho Army National Guard Training Center – Orchard Range (ITC-OR) Fire Station is seeking a dispatcher to handle emergency and non-emergency calls. You will monitor telecommunications equipment, prioritize information, and coordinate police, fire, and EMS responses for on-base incidents.

Responsibilities include documenting incident details, dispatching resources, and entering data into NFIRS. A calm, clear communicator with knowledge of hazmat terms is essential.

Qualifications

• Ability to perform tasks efficiently in a fast-paced, high-stress environment.
• Ability to listen, speak and write clearly; interact with the public and emergency staff.
• Ability to identify basic risks and relay information accurately.
• Understand telecom structure, policies, and filing systems.
• Operate radios and computer systems used in emergency communications.
• Communicate respectfully with angry or difficult callers.
• Knowledge of hazmat terminology and emergency communications protocols.

Responsibilities

• Receive emergency and non-emergency calls and gather caller information.
• Dispatch personnel, equipment, and resources per pre-defined plans.
• Input data into NFIRS and related incident reporting systems.
• Monitor multiple screens and coordinate with police, fire, EMS.
• Provide appropriate referrals or initiate services as needed.

Skills

Calm under pressure

Clear communication

Listening & speaking

Risk identification

Telecommunications systems

Customer handling

Hazardous materials terminology

Job description

Description

Applications will be accepted through 11:59 PM MST on the posting end date.

ANNOUNCEMENT NUMBER: 26-103-MW

AREA OF CONSIDERATION: Open to all eligible applicants

TYPE OF POSITION: Military Waived, Non-Classified

MILITARY DIVISION MANDATORY QUESTIONS

1. (1) Except for minor traffic offenses, have you ever entered a plea of guilty, no contest, or had a withheld judgment to a felony offense? If YES, please explain on a separate paper and attach it to your application.
2. (2) Do you certify that I am a U.S. citizen, permanent resident or a Foreign National with authorization to work in the United States?

MANDATORY REQUIREMENTS

1. (1) Must have and maintain a valid and unrestricted state issued driver’s license (from any state). Provide your driver’s license number, issuing state, license expiration date, and the full name specified on the license. (Do not provide a copy of your driver’s license.)
2. (2) Must have, or be eligible to obtain, and maintain a favorable T1 (NACI) Federal Background Investigation. If a selected candidate does not have a current favorable T1, as a condition of employment he/she must submit to the investigation process immediately upon hire/appointment. (At a minimum, a favorable suitability determination by the State Security Manager is required prior to appointment into this position.)
3. (3) Must possess the following FEMA certifications: (All courses are available online at https://training.fema.gov/nims/. Attach supporting documentation to your application.)

• ICS 100 – Introduction to Incident Command System (ICS)
• ICS 200 – ICS for Single Resources and Initial Action Incidents
• ICS 700 – National Incident Management System (NIMS): An Introduction.

(4) Must be certified in HazMat Awareness, Public Safety Telecommunicator I, and Public Safety Telecommunicator II, or be willing and able to obtain certification within 1-year of appointment into this position. (Attach supporting documentation to your application, if applicable.)

REQUIRED EXPERIENCE

Must have 3-months of training and/or specialized experience performing work related to the knowledge requirements below.

Submit a paragraph for each knowledge requirement that demonstrates the required experience and describes competence in applying the knowledge.

Education and training may be used to offset experience.

1. Ability to perform assigned tasks efficiently and accurately in a fast paced, high stress environment while remaining calm.
2. Ability to listen, speak and write articulately and clearly; and interact with the public, a diverse workgroup, and emergency staff without confusion.
3. Ability to identify basic risks, liability implications, and problems, and to collect, summarize and relay the information.
4. Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology, services; and to establish and maintain a filing system.
5. Ability to effectively operate telecommunications systems including radios and computer systems.
6. Ability to communicate respectfully and effectively when handling angry, difficult, hysterical or uncooperative callers.
7. Knowledge of hazardous materials terminology and protocols for emergency communications.

Summary

These positions are assigned to the Idaho Army National Guard Training Center – Orchard Range (ITC-OR), Orchard Fire and Emergency Services (OF&ES), Idaho Army National Guard (IDARNG), functioning within the State of Idaho – Military Division. The positions are located at the ITC-OR Fire Station (off Gowen Field Main Base). The Idaho Training Center is an Army National Guard (ARNG) Maneuver Training Center (Heavy). The primary purpose of this position is to receive emergency and non-emergency calls from the installation personnel, the interdepartmental calls from police, fire and medical services, and calls from other public safety agencies. Monitors four computer screens while efficiently gathering, prioritizing, and documenting caller information. Provides callers with the appropriate advice or referral, or initiates police, fire, and/or emergency medical (EMS) services to the caller. Operates computer systems related to alarm systems, two-way radio, and other sophisticated communications equipment systems. Completes fire reports, and determines location, status and current fire information. Dispatches personnel, equipment, and/or supplies according to pre-defined plans or in response to resource orders from Mutual Aid requests. Anticipates needs based upon the status of fire suppression activities and makes recommendation regarding orders/ anticipated orders. Collects, processes, collates and submits incident information to support fire operations. Processes and interprets weather information. Inputs data into National Fire Incident Reporting System (NFIRS) as required.

Benefits

• The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year.
• For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.

EEO/ADA/Veteran

• The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
• The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail] .
• Preference may be given to veterans who qualify under state and federal laws and regulations.