Emergency Fire Dispatcher - Public Safety Communications

IdahoPTV; Boise (ID); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

PERSI retirement

Paid sick leave

Paid vacation

Job summary

The Idaho Army National Guard Training Center – Orchard Range (ITC-OR) Fire Station is seeking a dispatcher to handle emergency and non-emergency calls. You will monitor telecommunications equipment, prioritize information, and coordinate police, fire, and EMS responses for on-base incidents.

Responsibilities include documenting incident details, dispatching resources, and entering data into NFIRS. A calm, clear communicator with knowledge of hazmat terms is essential.

Qualifications

• Ability to perform tasks efficiently in a fast-paced, high-stress environment.
• Ability to listen, speak and write clearly; interact with the public and emergency staff.
• Ability to identify basic risks and relay information accurately.
• Understand telecom structure, policies, and filing systems.
• Operate radios and computer systems used in emergency communications.
• Communicate respectfully with angry or difficult callers.
• Knowledge of hazmat terminology and emergency communications protocols.

Responsibilities

• Receive emergency and non-emergency calls and gather caller information.
• Dispatch personnel, equipment, and resources per pre-defined plans.
• Input data into NFIRS and related incident reporting systems.
• Monitor multiple screens and coordinate with police, fire, EMS.
• Provide appropriate referrals or initiate services as needed.

Skills

Calm under pressure

Clear communication

Listening & speaking

Risk identification

Telecommunications systems

Customer handling

Hazardous materials terminology

Job description

The Idaho Army National Guard Training Center – Orchard Range (ITC-OR) Fire Station is seeking a dispatcher to handle emergency and non-emergency calls. You will monitor telecommunications equipment, prioritize information, and coordinate police, fire, and EMS responses for on-base incidents.

Responsibilities include documenting incident details, dispatching resources, and entering data into NFIRS. A calm, clear communicator with knowledge of hazmat terms is essential.