Fire Dispatcher - Emergency Communications Specialist

SaidGig; New York (NY); A distancia; USD 41.000 - 76.000; A tiempo parcial

Descripción de la vacante

SaidGig is seeking an experienced emergency dispatcher to help train and evaluate AI systems. This remote contract role focuses on translating real-world fire dispatch workflows into high-quality scenario responses and guidance.

Prior AI experience is not required, but strong dispatch background is essential. You will triage requests across radio, phone, and digital channels, document workflows, and provide feedback to improve AI communications.

Formación

• Significant experience as a fire dispatcher or equivalent role.
• Ability to prioritize and triage requests accurately in high-pressure situations.
• Strong multitasking across radio, phone, and digital requests.
• Experience applying standardized emergency protocols, including APCO or NENA certification.
• Clear, concise written and verbal communication skills.
• Ability to make rapid prioritization decisions under pressure.
• Familiarity with emergency dispatch workflows and challenges.
• Experience training or evaluating operational procedures is a plus.

Responsabilidades

• Receive and assess simulated or real-time emergency requests, determine urgency, and assign resources using established protocols.
• Triage information across radio, phone, and digital channels to support timely routing.
• Use dispatch scripts and checklists to maintain compliant procedures.
• Document scenario responses and communication flows for AI learning.
• Evaluate AI-generated protocols, identify issues, and recommend improvements.
• Provide concise feedback on the effectiveness of AI communications.
• Collaborate with project coordinators to meet quality standards.

Conocimientos

Fire dispatcher experience

Prioritization/triage

Multitasking

APCO/NENA certified

Clear communication

Descripción del empleo

Role Overview

Apply your emergency dispatch expertise to help train and evaluate next-generation AI systems. This remote contract role focuses on translating real-world fire dispatch workflows into clear, high-quality scenario responses, feedback, and operational guidance. No prior AI experience is required.

Key Responsibilities

• Receive and assess simulated or real-time emergency requests, determine urgency, and assign appropriate resources using established protocols.
• Triage incoming information across radio, phone, and digital communication channels to support timely, accurate routing.
• Use standardized dispatch scripts and checklists to maintain consistent, compliant procedures.
• Document scenario responses and communication flows clearly and systematically for AI learning.
• Evaluate AI-generated protocols and automated responses, identify issues, and recommend improvements.
• Provide concise feedback on the effectiveness and clarity of AI-generated communications.
• Work with project coordinators to meet quality standards and operational objectives.

Qualifications

• Significant experience as a fire dispatcher, emergency communications specialist, or in an equivalent role.
• Ability to prioritize and triage requests accurately in high-pressure situations.
• Strong multitasking skills across simultaneous radio, phone, and digital requests.
• Experience applying, following, and interpreting standardized emergency protocols and checklists, including APCO or NENA certification.
• Clear, concise, and professional written and verbal communication skills.
• Ability to make rapid, accurate prioritization decisions under pressure.
• Familiarity with emergency dispatch workflows and operational challenges.
• Experience training, evaluating, or improving operational procedures is a plus.

Work Terms

Remote contract engagement.

Compensation

$30 to $55 per hour.