Police Dispatcher (911)

SaidGig; New York (NY); À distance; USD 41 000 - 90 000; Temps partiel

Résumé du poste

SaidGig is seeking an experienced remote contract professional to apply emergency communications expertise for training and evaluating AI systems in real-time dispatch scenarios.

Responsibilities include triage under pressure, multi-channel monitoring, protocol-based routing, and providing precise written and verbal feedback for AI development. Strong communication, CAD familiarity, and APCO/NENA background are valued.

Qualifications

• 3+ years of active experience in police dispatch or emergency communications.
• Ability to prioritize, multitask, and make rapid decisions in high-stress environments.
• APCO and/or NENA certification preferred.
• Excellent written and verbal communication skills.
• Familiarity with dispatch protocols, CAD systems, and modern emergency tech.
• Experience documenting procedures for training or QA.
• Detail-oriented, collaborative, remote project work.

Responsabilités

• Prioritize and triage incoming requests accurately in high-pressure, time-sensitive situations.
• Monitor and manage radio, telephone, and digital communication channels simultaneously.
• Use APCO or NENA protocols to assess, document, and route incidents according to established procedures.
• Provide clear, concise, accurate written and verbal responses in fast-paced simulated or real-world emergency scenarios.
• Provide detailed feedback on incident handling, decision-making, and escalation processes for AI evaluation and development.
• Develop typical and edge-case dispatch scenarios with recommended response protocols.
• Review and annotate transcripts or incident logs for clarity and training-data accuracy.

Connaissances

Emergency dispatch

Decision making under pressure

Clear communication

Multitasking

Formation

APCO/NENA certification

Outils

CAD systems

Dispatch protocols

AI evaluation workflows

Description du poste

Role Overview

Apply your emergency communications expertise to help train and evaluate next-generation AI systems for emergency response and real-time communications. This remote contract role relies on practical dispatch knowledge, sound judgment, and clear communication. Prior AI experience is not required.

Key Responsibilities

• Prioritize and triage incoming requests accurately in high-pressure, time-sensitive situations.
• Monitor and manage radio, telephone, and digital communication channels simultaneously.
• Use APCO or NENA protocols to assess, document, and route incidents according to established procedures.
• Provide clear, concise, accurate written and verbal responses in fast-paced simulated or real-world emergency scenarios.
• Provide detailed feedback on incident handling, decision-making, and escalation processes for AI evaluation and development.
• Develop typical and edge-case dispatch scenarios with recommended response protocols.
• Review and annotate transcripts or incident logs for clarity and training-data accuracy.

Qualifications

• At least 3 years of active experience as a police dispatcher, coordinator, or equivalent emergency communications professional.
• Demonstrated ability to prioritize, multitask, and make rapid decisions in high-stress environments.
• APCO and/or NENA certification is strongly preferred.
• Exceptional written and verbal communication skills, accuracy, and professionalism.
• Familiarity with dispatch protocols, CAD systems, and modern emergency communications technology.
• Experience documenting and communicating procedures for training or quality-assurance purposes.
• A detail-oriented, adaptive, collaborative approach to remote, project-based work.

Work Terms

• Remote contract engagement.
• Compensation$30 to $65 per hour.