Fire Dispatcher: 24/7 Emergency Communications

911 Emergency Communications; Rockford (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

911 Emergency Communications in Rockford, MI is seeking Fire Dispatchers to coordinate responses for fires, rescues, and hazardous incidents. You will document reports, verify locations, alert stations, and monitor radio channels as part of a fast-paced emergency operations center.

Candidates should have a high school diploma, data-entry accuracy, and familiarity with dispatch software. Training opportunities and shift coverage, including nights and weekends, are common in this role.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with training.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for some assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Radio communication

Data entry

Computer systems

Maps

Education

High school diploma or GED

Tools

Radio dispatch software

Job description

911 Emergency Communications in Rockford, MI is seeking Fire Dispatchers to coordinate responses for fires, rescues, and hazardous incidents. You will document reports, verify locations, alert stations, and monitor radio channels as part of a fast-paced emergency operations center.

Candidates should have a high school diploma, data-entry accuracy, and familiarity with dispatch software. Training opportunities and shift coverage, including nights and weekends, are common in this role.