Client Resource Coordinator 1

Johnson Controls; Livermore (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Global advancement opportunities

Company vehicle

Referral bonuses

Comprehensive benefits

Medical/Dental/Vision insurance

Health Savings Account

Life Insurance

401(k) with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness program

And More!

Job summary

Johnson Controls in Livermore, CA, is seeking a Service Scheduler to plan and optimize field service work. You will ensure all customer commitments are met, coordinate with technicians, and assist with billing and on-hold resolutions.

Join a global leader in building systems and energy efficiency. The role offers an office-based start with potential future remote options and opportunities for career advancement within a diverse, safety-conscious environment.

Qualifications

• 3-5 years of strong customer service background.
• Excellent communication skills.
• Prominent level of organization and ability to multi task in a fast-paced environment.
• Prior work experience as a Fleet scheduler or Service coordinator is helpful.
• Strong MS Office skills, specifically Excel.

Responsibilities

• Schedule and optimize service work to meet customer commitments.
• Handle some billing and on-hold resolution.
• Communicate status changes to customers and field teams.
• Monitor branch activity and implement improvement plans.

Skills

Customer service

Communication

Organizational skills

Education

Associates or Bachelor's degree preferred

Tools

Excel

ACE/Oracle

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to make a difference.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What You Will Do

This position will be responsible for the scheduling and optimization of service work. The scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Will also handle some billing and on hold resolution.

How You Will Do It

• Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• All other duties as assigned.

What We Look For

Required - The role is currently office-based, with the possibility of transitioning to a remote arrangement in the future.

• 3-5 years of strong customer service background
• Excellent communication skills.
• Prominent level of organization and ability to multi task a fast-paced work environment.
• Prior work experience as a Fleet scheduler or Service coordinator, very helpful.
• Strong MS Office skills, specifically with Excel

Preferred

• Associates or Bachelor’s preferred
• Experience working in a SimplexGrinnell District
• Use of ACE/Oracle systems preferred
• Product knowledge of life safety (fire alarm & sprinkler) equipment preferred
• Prior work experience with scheduling, billing and on-hold resolution very helpful.

HIRING HOURLY RANGE: $25 - $33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.