Fire Area Service Support Coord

Johnson Controls; Dublin (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

Johnson Controls in Dublin, OH is seeking a billing specialist responsible for generating invoices and providing complete billing packets, including reports and certified payroll, to ensure timely payments. You will assign tasks to 14 field resources, track open calls, locally bill SRs, and manage monthly L&M revenue, with emphasis on accuracy and timely delivery.

The role requires customer service experience, strong communication, and proficiency in MS Office, especially Excel; a competitive

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making and adaptability.
• Proficient in MS Office with emphasis on Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and professional business communications.
• Team player able to work under pressure.

Responsibilities

• Billing and providing invoices to customers who require a complete billing packet.
• Assigning tasks for the 14 dedicated field resources.
• Tracking and managing all open calls including inspection manuals.
• Locally billing all open SRs including Inspection-Manuals and general service requests.
• Tracking and maintaining monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Skills

Customer service

Operations

MS Office

Excel

Communication

Teamwork

Tools

MS Office

Excel

Job description

What you will do

This position will be responsible for the billing and providing invoices to customers who require a complete billing packet, consisting of reports and certified payroll to ensure timely payment.

How you will do it

• Assigning tasks for the 14 dedicated field resources.


• Tracking & managing all open calls including inspection manuals.


• Locally billing all open SRs including Inspection-Manuals & general service requests.


• Tracking & maintaining monthly L&M revenue.


• Invoice packaging and delivery per a negotiated timeline.

Requirements

• Experience in Customer Service or Operations/Service Delivery.


• Strong decision-making skills and adaptability.


• Proficient in MS Office, especially Excel.


• Excellent communication and interpersonal skills.


• Good telephone manner and appropriate business communications.


• Strong written and verbal communication skills.


• Team player with the ability to operate under pressure.

HIRING HOURLY RANGE

$20-$25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

Company Overview

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.