Fire Alarm Technical Support (Notifier)

Honeywell INC.; North Branford (CT); On-site; USD 88,000 - 111,000; Full time

Job summary

Honeywell is seeking a Senior Technical Support Professional to join our Northford, CT team on an on-site schedule. You will provide expert technical assistance, resolving complex Fire Alarm issues and enhancing customer satisfaction across Honeywell's Notifier Fire Alarm portfolio.

reporting to the Technical Support Supervisor, you will collaborate with cross-functional teams, document solutions, and contribute to continuous improvement while working a rotating 8-5 or 10:30-7 shift with travel

Qualifications

• Minimum 5 years of Fire Alarm Technical Support Experience.
• Extensive people management experience.
• Strong technical proficiency.
• Experience with CRM tools and support ticketing systems.
• Knowledge of networking, software, or hardware systems relevant to Honeywell's product portfolio.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Responsibilities

• Provide advanced technical support and troubleshooting for Honeywell fire alarm products and solutions to customers and internal teams.
• Collaborate with engineering, product management, and sales teams to resolve complex technical issues and improve product performance.
• Document and communicate technical solutions and best practices to customers and internal stakeholders.
• This role may have a rotating schedule working either 8-5pm or 10:30- 7pm
• Less than 10% travel

Skills

Fire alarm tech support

People management

Technical proficiency

CRM tools

Ticketing systems

Team collaboration

Education

Technical School Certificate or Bachelor’s Degree

Tools

CRM software

Ticketing systems

Job description

Job Description

As a Senior Technical Support Professional here at Honeywell, you will provide expert technical assistance and support to customers, ensuring the effective resolution of complex issues and enhancing customer satisfaction in the Notifier Fire Alarm business.

You will report directly to our Technical Support Supervisor and you'll work out of our Northford, CT location on an On-site work schedule.

In this role, you will impact customer experience by delivering timely and accurate technical solutions, supporting product functionality, and collaborating with cross-functional teams to drive continuous improvement.

Responsibilities

• Provide advanced technical support and troubleshooting for Honeywell fire alarm products and solutions to customers and internal teams.
• Collaborate with engineering, product management, and sales teams to resolve complex technical issues and improve product performance.
• Document and communicate technical solutions and best practices to customers and internal stakeholders.
• This role may have a rotating schedule working either 8-5pm or 10:30- 7pm
• Less than 10% travel

Qualifications

YOU MUST HAVE

• Minimum 5 years of Fire Alarm Technical Support Experience.
• Extensive people management experience.
• Strong Technical Proficiency.
• Experience with customer relationship management (CRM) tools and support ticketing systems.
• Knowledge of networking, software, or hardware systems relevant to Honeywell's product portfolio.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

WE VALUE

• Technical School Certificate or Bachelor's Degree in a Related Field.
• NICET Certification in FAS.
• Excellent Problem-Solving Skills.
• Customer-Centric Mindset.
• Project Management Skills.
• Team Building Skills.
• Adaptability to Change.

The salary range for this position is ($88,800 - $110,900). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 8/21/2026

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.