Senior IT Customer Support Specialist

Honeywell INC. in; Rosemont (IL); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Disability Insurance

401(k) match

Paid Holidays

Job summary

Senior IT Customer Support Specialist (Finance) at Honeywell will lead and shape our global IT support operations, driving world-class customer service and cross-functional collaboration. You will manage supplier performance, SLAs, and incidents while guiding site leaders on technology strategy and project coordination.

The role requires 5+ years in IT support within large enterprises, strong English communication, and a track record of vendor management and cross-team influence.

Qualifications

• 5+ years of IT experience supporting infrastructure, desktop, and site services in large enterprise environments.
• 5+ years of experience managing vendor, managed service, and third-party relationships.
• Strong English verbal and written communication skills.

Responsibilities

• Support IT service delivery and supplier performance for critical sites, ensuring adherence to Honeywell standards, processes, and policies.
• Manage supplier governance, SLAs/OLAs/SLOs, and performance reporting to drive service quality and continuous improvement.
• Monitor incidents and escalations, partnering with IT teams and suppliers to ensure timely resolution and high customer satisfaction.
• Serve as a trusted IT partner to site and business leaders, providing escalation support, technology guidance, and project coordination.

Skills

IT experience

Vendor management

Stakeholder communication

IT service delivery

ServiceNow

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Job description

Senior IT Customer Support Specialist (Finance)

Job Description

As a Senior Customer Support Specialist - IT here at Honeywell, you will play a pivotal role in leading and shaping our global IT support operations. As the driving force behind our team of support professionals, you will be responsible for defining and executing strategies to deliver world-class customer service. Your extensive experience in people management and IT support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience. This senior-level role allows you to influence the organization on a broader scale, collaborating with cross-functional teams to ensure Honeywell's technological infrastructure aligns seamlessly with our commitment to customer satisfaction. At Honeywell, we don't just adapt to change; we drive it.

Responsibilities

• Support IT service delivery and supplier performance for critical sites, ensuring adherence to Honeywell standards, processes, and policies.
• Manage supplier governance, service levels (SLAs/OLAs/SLOs), and performance reporting to drive service quality and continuous improvement.
• Monitor incidents and escalations, partnering with IT teams and suppliers to ensure timely resolution and high customer satisfaction.
• Serve as a trusted IT partner to site and business leaders, providing escalation support, technology guidance, and project coordination.
• Act as the IT Site Champion when assigned, driving accountability, stakeholder engagement, and service excellence.
• Collaborate with cross-functional IT teams on initiatives including cybersecurity, compliance, audits, mergers and acquisitions, and infrastructure projects.
• Support technology adoption, transformation initiatives, system upgrades, and cost-saving opportunities.
• Provide operational guidance for security, compliance, risk management, disaster recovery, and business continuity activities.
• Coordinate with vendors on monitoring, root cause analysis, outage response, and corrective actions.
• Deliver user enablement, training, and communication programs to improve IT service adoption and customer experience.

Qualifications

YOU MUST HAVE

• Bachelor's degree in a technical, information technology, or business-related field.
• Minimum of 5 years of IT experience supporting infrastructure, desktop, and site services in large enterprise environments.
• Minimum of 5 years of experience managing vendor, managed service, and third-party relationships.
• Experience supporting enterprise-scale IT projects and sites serving 1,000+ end users.
• Strong English verbal and written communication skills.

WE VALUE

• Strong customer service, communication, and stakeholder management skills.
• Ability to collaborate across teams, influence outcomes, and communicate effectively at all organizational levels.
• Strong analytical, problem-solving, and critical-thinking skills with a proactive approach to issue resolution.
• Experience supporting large-scale IT operations, infrastructure services, security, compliance, and business-critical environments.
• Familiarity with ITSM tools (such as ServiceNow); ITIL and/or Six Sigma certifications are a plus.

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

The salary range for this position is ($83,600 - $104,800). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

• employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: Month, Day, Year.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

THE BUSINESS UNIT

The Corporate Strategic Business Group (CORP SBG) at Honeywell is a division focused on corporate-level functions and initiatives that support the overall operations and strategy of the company. It is responsible for overseeing areas such as finance, legal, human resources, communications, and corporate governance, working closely with other business units and SBGs to ensure alignment and coordination across the organization. The CORP SBG plays a crucial role in the overall strategic direction and management of Honeywell's corporate functions and operations, supporting the company's business objectives.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.