Fire Alarm Technical Support Manager - National Accounts

Sciens Building Solutions; State College (Centre County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary based on qualifications

Paid time off plan and holidays

401(k) matching

Short term and long-term disability

Medical, dental, and vision plans

Life insurance

Company cell phone and laptop

Professional career development opportunities

Tuition reimbursement

Job summary

A leading fire safety solutions firm is seeking a Technical Support Manager to provide dedicated technical support to enterprise customers. You'll oversee the deployment and integration of fire alarm systems, ensuring alignment with customer goals and technical needs. Ideal candidates will have strong problem-solving skills, knowledge of fire alarm systems, and the ability to travel extensively. This role offers a competitive salary and benefits including paid time off, 401(k) matching, and professional development opportunities.

Qualifications

• Strong problem-solving skills and technical expertise required.
• Ability to travel 75% to 80%.
• Strong problem-solving and communication skills.

Responsibilities

• Serve as the primary technical point of contact for assigned enterprise customers.
• Provide high-level technical support, programming and troubleshooting of fire alarm installations.
• Ensure alignment with customer business goals and technical needs.
• Manage escalations and coordinate with internal teams for timely resolutions.
• Attend project meetings as required.
• Identify training needs for Division staff on fire alarm products.
• Review project estimates during bids to ensure quality and compliance.
• Support standardizing estimating for complex fire alarm and paging systems.

Skills

Knowledge of Edwards fire alarm product line

Strong training skills

Effective communication

Team building

Time management

Education

NICET Level III in Fire Alarm Systems

OSHA 10 & 30 certified or willingness to obtain

EST3 & EST4 certification

Tools

EST3

EST4

Edwards product line

Job description

Fire Alarm Technical Support Manager - National Accounts

Sciens Building Solutions is seeking a Technical Support Manager for our national accounts. This person will be responsible for providing dedicated technical support to our large enterprise customers. The Technical Support Manager will be responsible for ensuring the successful deployment, integration, and ongoing performance of our products and services. This role requires strong problem-solving skills, technical expertise, and a customer-centric mindset to manage and support complex technical environments while driving customer satisfaction.

Responsibilities:

• Serve as the primary technical point of contact for assigned enterprise customers while supporting project installations for Sciens Divisions.
• Provide high-level technical support, programming and troubleshooting of fire alarm and life safety system installations to Divisions.
• Understand the customer’s business goals and technical needs, ensuring alignment with our solutions and services
• Ensure that critical issues are addressed promptly, including managing escalations and coordinating with internal teams to expedite resolutions.
• Attend project meetings as needed.
• Identify specific training needs for Division level staff to support fire alarm and life safety product lines.
• As needed, review and sign off on project estimates during the bid process to ensure they meet the Company’s quality standards, end user and code requirements.
• Work with the National Accounts Program Manager to standardize estimating; assist sales with estimating complex fire alarm and paging systems.
• Work independently, or with others as a team, to complete all tasks and related job responsibilities.

Requirements:

• Knowledge of Edwards fire alarm product line.
• EST3 & EST4 certified.
• Experienced in managing subcontractors.
• Minimum NICET Level III in Fire Alarm Systems.
• OSHA 10 & 30 certified or willingness to obtain certification upon hire.
• Possess strong training skills; must have the ability to train, develop, and evaluate others.
• Ability to effectively communicate with a diverse group of individuals, including Company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with effective time management skills and the ability to multi-task.
• Ability to understand the technical aspects of the product lines and applications, as necessary, to make informed management decisions.
• Ability to travel 75% to 80%.

What We Offer:

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone and laptop.
• Professional career development opportunities.
• Tuition reimbursement.