Fire Alarm Service Technician - $5K Sign-On Bonus

Hiller Companies, LLC; Hickory (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Sign-on bonus $5,000

Job summary

The Hiller Companies, LLC is seeking a Fire Alarm Service Technician to inspect, test, maintain and repair fire alarm systems in line with NFPA standards. This role emphasizes thorough, safety‑driven service and clear documentation for customers.

You will perform routine inspections, troubleshoot issues, and coordinate with customers and coordinators to schedule work while upholding high safety and quality standards.

Responsibilities

• Conduct routine inspections and testing of fire alarm components, including control panels, detectors, horns, strobes and annunciators, to verify proper operation
• Prepare detailed reports documenting inspection findings, test results and any related deficiencies or non‑compliance issues observed, in accordance with NFPA codes and standards
• Troubleshoot system malfunctions and perform repairs as needed, identifying and resolving issues with wiring, circuitry, devices and software
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality
• Conduct preventive maintenance activities, such as cleaning, calibration and battery replacement, to prolong the lifespan of fire alarm systems and prevent downtime
• Document all service activities accurately and thoroughly, including inspection reports, work orders, parts usage and customer notes, using the ServiceTrade operations platform
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs and other job‑related notes, to prepare and deliver repair estimates in a timely manner, always ensuring customer satisfaction
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions and job scheduling, focusing on efficiency, productivity and customer satisfaction
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols and procedures

Job description

The Hiller Companies, LLC is seeking a Fire Alarm Service Technician to inspect, test, maintain and repair fire alarm systems in line with NFPA standards. This role emphasizes thorough, safety‑driven service and clear documentation for customers.

You will perform routine inspections, troubleshoot issues, and coordinate with customers and coordinators to schedule work while upholding high safety and quality standards.