Fire Alarm Service Technician

Metro Fire and Security; El Paso (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching

Job summary

Metro Fire + Security is hiring a Fire Alarm Technician to service, repair, program, and replace fire alarm systems across our coverage areas. You will diagnose issues, work under varying conditions, and ensure solutions meet NFPA and NEC codes. Strong communication and a customer-first approach are essential.

The role requires lifting up to 100 lbs, on-call availability, and travel between job sites. NICET II or FAL license is preferred, with opportunities for certification growth.

Qualifications

• 3+ years of relevant fire alarm experience.
• High School Diploma or GED required.
• FAL or NICET II preferred/licensed.
• Ability to work flexible hours including on-call, nights, weekends.
• Authorized to work in the US.

Responsibilities

• Perform fire alarm system repairs, maintenance, upgrades, and replace parts.
• Program fire alarm systems and devices.
• Repair circuits and sensors per specs.
• Ensure compliance with fire and electrical codes.
• Communicate with customers and service manager about progress.
• Prepare accurate service tickets and reports.
• Attend required safety trainings and stay updated on codes.

Skills

Excellent communication

Detail oriented

Able to lift 100 lbs

Willing to learn certifications

Able to travel to job sites

Education

High School Diploma/GED

FAL License

NICET II

Tools

NFPA 72 knowledge

NFPA 70 NEC codes

Blueprints reading

Computer usage

Job description

Description

Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture with room to grow.

Job Type

Full-time

Position Summary

The Fire Alarm Technician is primarily responsible for servicing, repairing, programming, and replacing Fire Alarm system products and panels to the prescribed standards, identifying code and non-conformance issues, and preparing accurate and timely service ticket reports. A desired candidate performs the full job despite site and weather conditions, can work independently with little supervision, has excellent communication skills, and is consistently looking out for the customer and company’s best interest.

Responsibilities

• Perform fire alarm system repairs, maintenance, upgrades, and replace defective parts


• Perform programming on fire alarm systems


• Use device manuals to repair non-functioning fire alarms and restore fire alarms to original functionality


• Feed cables through access holes, roof spaces, or cavity walls to reach fixture outlets, positioning and terminating cables, wires, or strappings


• Repair circuits and sensors, following wiring and system specifications


• Ensure compliance with fire and electrical codes


• Demonstrate systems for customers and explain causes and consequences of false alarms


• Educate customers on preventative care and regular maintenance to prevent system malfunctions


• Communication daily with service manager and dispatchers on project delays, requirements, and general status of job


• Keeps tools and equipment operate by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance, etc.


• Complete and produce reports that are legible, accurate, and detailed


• Invoice paperwork in a timely manner


• Stay current with code requirements and industry changes


• Attend and complete all required training courses, including safety training

Requirements

• Perform other related duties as assigned or required


• Valid driver’s license


• Authorized to work in the US


• FAL License and/or NICET II


• Applicational knowledge of NFPA 72 AND NFPA 70 NEC codes


• 3+ years prior, relevant work experience


• High School Diploma/ GED


• Able to work flexible hours including on-call rotation, nights, and weekends to meet customer needs


• Able to lift, carry, and move tools and equipment weighing up to 100 lbs.


• Able to work in unusual and sometimes difficult positions – climbing ladders, scaffolding and high lift equipment, crawl spaces, above ceilings, etc.


• Able to travel to multiple job sites each day


• Able to walk, stand, stoop, kneel, crouch, and climb ladders multiples times a day


• High precision/ detail-oriented


• Able to use a computer and read blueprints


• Excellent verbal and written communication skills


• Knowledge of fire systems and tools


• Willing to work effectively and efficiently while performing all aspects of the required job


• Willing to learn and gain additional certifications

Preferred

• CSA Certification


• NICET Certification


• OSHA Certification


• Knowledge working in Profit Zoom, Building Reports, and Paylocity


• Working knowledge of Microsoft Office Suite

Benefits

• Medical


• Dental


• Vision


• Paid Time Off
  
• Paid Holidays


• 401(k) matching