Fire Alarm Service Supervisor

Convergint Technologies LLC; Chantilly (VA); On-site; USD 55,104 - 63,369; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Vehicle reimbursement plan or company

401K Matching Plan

Colleague Assistance Program

Competitive salary and compensation

Job summary

Convergint is seeking a full-time Service Supervisor to lead a dynamic service team and drive customer satisfaction. The role blends field and office responsibilities, focusing on resource management, safety and quality in service delivery.

You will supervise Field Specialists and Service Coordinators, manage costs and margins, and contribute to the growth of the service base in the local market while maintaining Convergint’s commitment to excellence.

Qualifications

• Leadership oriented with ability to mentor others.
• Strong financial analytics including gross margin awareness.
• Proficient in Microsoft Office suite for reporting and documentation.
• Experience managing technical field teams and projects.

Responsibilities

• Oversee service delivery and optimize CSP commitments and costs.
• Supervise field specialists, service coordinators and inspectors.
• Manage resources, safety, quality and customer satisfaction.
• Grow service products in the local market and report results.
• Coordinate with customers and internal teams to ensure on-time delivery.

Skills

Leadership Orientation

Cost control

MS Office proficiency

Project management

Education

College degree/trade school or equivalent experience

Tools

Outlook

Project

Excel

Word

PowerPoint

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Supervisor to join our amazing culture. As a Service Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Supervisor.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales and other service duties.
• This is a line position that is either field- or office-based and is responsible for the effective management of resources, costs, safety, quality assurance and customer satisfaction for the delivery and expansion of the existing service base.
• Supervise Field Specialists, Service Specialists, Service Coordinators, and/or Inspectors in all aspects of service delivery.
• The financial impact is measured in the growth and delivery of Service products in the local CTC market.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Leadership Orientation - Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department.
• Advanced financial analytical skills including cost control (e.g. gross margin calculations).
• Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
• Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems).

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: College degree, trade school or equivalent experience

Required Experience

• 3+ years of fire alarm field service experience
• Exposure to leading or supervising a small team
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare

Preferred Experience

• EST Certified

Convergint is an Equal Opportunity Employer.

The anticipated compensation of this position is $40 - $46 per hour.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Qualifications

Licenses & Certifications

Required

Drive Not CDL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.