Fire Alarm Service Specialist 2

Convergint Technologies LLC; Alexandria (LA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

10 Company Holidays and PTO starting

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Vehicle reimbursement plan or company-

Cell phone reimbursement

Tuition reimbursement

Job summary

Convergint Technologies LLC in the United States is seeking a full-time Fire Alarm Service Technician to service and program fire alarm systems. You will join a dynamic team and contribute to protecting lives and assets while growing with the company.

The role requires hands-on wiring, debugging, reading blueprints, and ensuring compliance with local and national codes. Travel to local job sites and a strong commitment to customer service are essential.

Qualifications

• 3–5 years experience as fire alarm service technician.
• Experience programming EST 3/EST 4 Edwards systems.
• NICET II certification in Fire Alarm preferred.

Responsibilities

• Test, program, and commission fire alarm systems.
• Service and troubleshoot life-safety systems.
• Read blueprints, diagrams, and submittals; interpret specifications.
• Follow codes, safety policies, and best practices.
• Collaborate with team to improve field operations.

Skills

Fire alarm systems

Programming

Troubleshooting

Electrical aptitude

Customer service

Education

High School/GED

NICET II Certification in Fire Alarm

Associates degree in Electronic Technology/Instrumentation

Tools

Edwards EST 3/EST 4

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Service Technician to join our amazing culture. In this role, you will be responsible for servicing and programming fire alarm systems. As a Fire Alarm Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Alarm Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

• Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Assist in the testing, programming and commissioning of fire alarm and life safety systems.
• Assist in the servicing of fire alarm and life safety systems.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programing of Fire Alarm Systems, schematics and operational/product manuals.
• Execute all work in accordance with local and national codes, general best practices as well as company health and safety policies and procedures.
• Act as our customers best service provider at all times thereby ensuring Convergint Technologies is the first choice for service.
• Communicate and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Keep up to date and informed on all company policies.
• Present a professional image of Convergint Technologies at all times in appearance and behavior.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Solid technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• A valid driver’s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis.
• Minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: High School/GED or equivalent experience
• Minimum Experience: 3-5 years as a fire alarm service technician with experience in programming EST 3 or EST 4 (Edwards) fire alarm systems or similar complexity.
• Preferred Experience: (but not required): 2 years of hands‑on experience in the commercial/ industrial/ low voltage/ electrical industry.
• NICET II Certification in Fire Alarm
• Associates degree in Electronic technology, Instrumentation

Convergint is an Equal Opportunity Employer.

Convergint is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.