Fire Alarm Service Sales Representative

Eagle Fire; Kingsport (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

NICET test reimbursement

Tuition reimbursement

Health insurance

Job summary

Eagle Fire is seeking a dedicated sales professional in Kingsport, TN, responsible for managing customer relationships and ensuring service satisfaction in fire protection. The role requires excellent communication skills, fire protection knowledge, and the ability to drive new business.

Candidates should have at least 2 years of college or extensive experience in fire protection systems, alongside NICET Level II certification. Benefits include tuition reimbursement, health insurance, and a 401(k) plan.

Qualifications

• Must be able to speak, read and write English fluently.
• Self-starter with the ability to work alone.
• Must lift and move objects weighing up to 50 pounds.

Responsibilities

• Acts as the primary contact for customers.
• Responsible for ensuring customer satisfaction.
• Initiates, proposes, and closes on renovation contracts.

Skills

Excellent written and oral communication skills

Customer service orientation

Ability to handle multiple projects

Practical knowledge of fire protection codes

Excellent computer skills

Education

Minimum 2 years college or 7 years fire protection experience

Level II NICET certification

Tools

Salesforce

Microsoft Office

Job description

POSITION SUMMARY

Acts as the primary contact for the Region’s existing and potential customers. Responsible for ensuring customer satisfaction with delivered services, prospecting new customers, and expanding service, monitoring and inspection opportunities. Secures a sufficient and expanding sales base to meet established goals of the Region.

DUTIES AND RESPONSIBILITIES

• Initiates, proposes and closes on renovation/up-fits, inspection, service, repair, small contracts and monitoring sales, including maintaining a suitable backlog of work proportional to existing service capacity and staffing.
• Actively pursues new customer opportunities through calling efforts, group presentations and introductory correspondence.
• Prepares, oversees and coordinates the timely preparation of all proposals for inspection and service work within assigned areas, ensuring uniform compliance with Company policy, procedure and financial objectives.
• Acts as the primary contact with customers within assigned areas, resolving service problems, identifying opportunities for expanded services and ensuring overall satisfaction with delivered services.
• Responsible for the maintenance and storage of sales documentation in the Salesforce CRM platform as required.
• Responsible for tracking and reporting sales as required by the VP of Sales.
• Maintains sales production volume to support Region’s targets and objectives through sales and marketing of the assigned territory.
• Conducts annual review, audit and assessment of customer accounts when directed within standard guidelines prior to account renewal.
• Provides support and follow up to field personnel regarding the preparation of cost estimates, proposals, submittals, drawings, and other materials directly related to the delivery of services to the customer.
• Required to participate in pre-job start-up meetings to ensure compliance with completion of proposed work and prepares change order quotations as necessary.
• Follow up on change order quotations to ensure timely acceptance.
• Works cooperatively with the sales and marketing, technical support, inspection, and service departments, and related personnel on the delivery and reporting of, or the follow up to, inspection and repair services.
• Acts as back-up to Corporate Account Managers when required.
• Handles each transaction in a way that positively spreads our Company’s reputation.
• Expected to keep our word 100% of the time and work every day until our obligations are met.
• Has and is expected to use the authority to make decisions that will provide successful transactions and satisfy customers.
• Responsible for completing continuing education necessary to maintain current certifications and/or licenses as required for position.

JOB SPECIFICATIONS

• Must exhibit characteristics consistent with encouraging Team concepts.
• Must possess excellent written and oral communication skills.
• Must be able to speak, read and write English fluently.
• Must possess practical knowledge of fire protection codes and standards.
• Must possess the ability to read and interpret construction documents and shop drawings.
• Must provide quality customer service.
• Must be a self-starter and possess the ability to work alone.
• Must possess excellent organizational skills.
• Must maintain a valid driver’s license and acceptable driving record.
• Must handle multiple projects and identify priorities.
• Must interact well with all levels of individuals, internally and externally.
• Must maintain a positive and professional demeanor.
• Must possess the ability to handle change, resolve conflict, and solve problems as they arise with minimal direction.
• Must possess excellent computer skills including Microsoft Office Professional programs and applicable database programs.

EDUCATION AND EXPERIENCE

• Minimum 2 (two) years college experience, or
• Seven (7) years of experience in fire protection systems, plus
• Minimum Level II NICET certification in desired field required (or the ability to obtain Level II within the first year of employment), OR
• The equivalent combination of education and experience.
• Must be able to lift and move objects weighing up to 50 pounds, work from heights above 10 feet, and work in confined areas.

PHYSICAL REQUIREMENTS

• Must be able to lift, crouch, reach, handle, push and pull.
• Must be able to drive a vehicle.
• Must be able to travel out of town.
• Must be able to sit for long periods of time.
• Must be able to use a telephone, computer and other office equipment.
• Must be able to work in extremely cold and extremely hot temperatures.
• Must be able to work while exposed to loud sounds and noise levels.

BENEFITS

• NICET test reimbursement
• Tuition reimbursement
• Paid time off & 10 paid holidays
• Health, dental, vision, life insurance, long-term and short-term disability
• 401(k) with matching
• Weekly pay, direct deposit, and employee assistance programs
• Boot reimbursement and company uniforms

In compliance with the Drug-Free Workplace Act of 1988, we maintain a drug-free workplace and operate a Drug-Free Workplace program. Eagle Fire Inc. is an Equal Opportunity Employer.