Fire Alarm Service Manager — Lead Field Team (Pittsburgh)

Mongiovi-and-Son-; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Company provided vehicle

Additional company benefits

Job summary

Mongiovi & Son Fire Protection Services – Pittsburgh, PA is seeking an experienced Fire Alarm Service Manager to oversee and grow our fire alarm service operations. This role manages day-to-day service division activities, supervising technicians, scheduling, and handling service calls, inspections, estimates, and customer relations.

The ideal candidate combines a strong technical background in fire alarm systems with experience leading service operations and driving profitability in a fire

Qualifications

• 3+ years of experience managing a service department or field service team.
• Strong technical knowledge of fire alarm systems.
• Experience estimating and pricing fire alarm service, repair, or installation work.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Valid driver's license; Ohio and/or West Virginia licensing a plus.

Responsibilities

• Manage the day-to-day operations of the fire alarm service division.
• Directly supervise, schedule, and provide daily direction to fire alarm service and inspection technicians.
• Coordinate service calls, inspections, repairs, installations, and small projects to ensure work is completed efficiently and on schedule.
• Provide technical support and direction to field technicians as needed.
• Estimate and prepare proposals for service work, repairs, system upgrades, and installation projects.
• Review project drawings, plans, specifications, contracts, and proposals for accuracy and scope.
• Coordinate with customers, technicians, sales, management, vendors, subcontractors, and other trades.
• Maintain strong customer relationships and respond to customer questions or concerns in a timely and professional manner.
• Oversee material procurement and coordinate equipment and material needs for technicians and projects.
• Oversee customer contracts, invoicing, reporting, and administration related to fire alarm monitoring services.
• Review service billing and work with internal staff to ensure completed work is invoiced accurately and promptly.
• Assist with collections and resolution of outstanding customer accounts when necessary.
• Monitor department performance, productivity, backlog, and profitability.
• Review division profit and loss performance in coordination with company management.
• Assist with budgeting, forecasting, labor planning, and pricing recommendations.
• Develop and maintain operational procedures to improve efficiency, accountability, and customer service.
• Ensure technicians follow company policies, safety requirements, and applicable fire alarm codes and standards.
• Evaluate current operations and recommend improvements to support continued growth of the division.

Skills

People management

Fire alarm systems

Estimating & pricing

Scheduling technicians

Customer relations

Job description

Mongiovi & Son Fire Protection Services – Pittsburgh, PA is seeking an experienced Fire Alarm Service Manager to oversee and grow our fire alarm service operations. This role manages day-to-day service division activities, supervising technicians, scheduling, and handling service calls, inspections, estimates, and customer relations.

The ideal candidate combines a strong technical background in fire alarm systems with experience leading service operations and driving profitability in a fire