Fire Alarm Scheduler

DynaFire; Saint Petersburg (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Fire Alarm Scheduler to enhance customer satisfaction through effective service dispatch and operations support. This role involves building long-term relationships with clients, ensuring timely job staging for technicians, and maintaining service documentation. The ideal candidate will have a strong background in the fire alarm industry, excellent customer service skills, and the ability to thrive in a fast-paced environment. Join a company that values professional growth and offers a comprehensive benefits package, including medical and dental insurance, PTO, and 401(k) matching.

Benefits

Paid Time Off (PTO)

Comprehensive Benefits Package

401(k) Matching

Employer-Funded Life Insurance

Opportunities for Professional Development

Qualifications

• 5+ years of experience in the fire alarm industry.
• Must be NICET Level I certified and pursue Level II.

Responsibilities

• Assist in customer satisfaction and service dispatch activities.
• Stage jobs for technicians and manage service file documentation.

Skills

Customer Service

Interpersonal Skills

Fire Alarm Installation

Service Dispatch

Education

NICET Level I Certification

NICET Level II Certification (within 12 months)

Job description

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Description

We are seeking a Fire Alarm Scheduler who will be responsible for assisting in the overall customer satisfaction of the existing DynaFire Customer Base. The Fire Alarm Scheduler will be accountable for all service dispatch activities and will support all aspects of Service Operations in line with DynaFire's Vision and Core Values. The ideal candidate will possess excellent customer service and interpersonal skills.

• Establish long-term relationships with existing DynaFire Service Customers by working primarily with Service Technicians/Service Operations staff to ensure customer satisfaction.
• Answer inbound calls in accordance with DynaFire Philosophy and Core Values.
• Be available and responsible for all internal requests for information to and from DynaFire Service Employees and Management as needed.
• Stage and prepare jobs for technicians (pick up and gather all parts) and dispatch technicians as new calls come in.
• Assist with scanning/filing of service file documentation as needed, securing and utilizing all DynaFire Company materials such as computers, cell phones, marketing materials, and other property.
• Adhere to all company policies, procedures, and business ethics, ensuring they are communicated and implemented within the team.
• Perform and assist with Service Alarm Monitoring reports and create service work as necessary through review of Monitoring History and Accounting Software functions.

Job Type

Full-time

Requirements

Training and Certification Requirements:

• At least 5 years of installation and/or experience in the fire alarm industry.
• Be NICET Level I certified and maintain certification; attain NICET Level II within 12 months.
• Participate in required DynaFire sponsored training.
• May be requested to share in serving as a trainer in the DynaFire sponsored training.
• Consider going to manufacturing training to become certified in a DynaFire low voltage system.

What We Offer

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short-term and long-term disability.
• 401(k) matching.
• Employer-funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

About Us

At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.

DynaFire is an equal employment opportunity employer dedicated to promoting an inclusive, diverse, and innovative environment for our employees. We provide all qualified applicants with employment consideration without regard to race, color, religion, sex, pregnancy, childbirth, ancestry, national origin, age, protected veteran status, marital status, genetic information, gender identity or expression, sexual orientation, disability, or any other protected status in accordance with applicable federal, state, or local laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Facilities Services