Fire Alarm Scheduler

DynaFire, LLC; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Holidays

Comprehensive benefits package

401(k) matching

Employer funded life insurance

Professional development and growth

Employee Referral Program

Job summary

At DynaFire, LLC in Florida, we are seeking a Fire Alarm Scheduler to support service operations and dispatch for our existing customer base. You will stage jobs for technicians, coordinate parts, answer inbound calls, and help maintain files and documentation in line with company policies.

The ideal candidate has 5+ years in the fire alarm industry, NICET Level I certification with a plan to obtain Level II within 12 months, and strong customer service and communication skills to uphold

Qualifications

• At least 5 years of installation and/or experience in the fire alarm industry.
• NICET Level I certification required; Level II within 12 months.

Responsibilities

• Establish long term relationships with existing DynaFire Service Customer Base and work with technicians to ensure satisfaction.
• Answer inbound calls in accordance with DynaFire Philosophy and Core Values.
• Stage and prepare jobs for technicians (collect parts) and dispatch new calls to technicians.
• Assist with scanning/filing service documentation and protect company materials.
• Support service alarm monitoring reports and create service work as needed.

Skills

Customer service

Interpersonal skills

Dispatch coordination

Education

NICET Level I certification

NICET Level II within 12 months

Job description

Description

We are seeking a Fire Alarm Scheduler who will be responsible for assisting in the overall customer satisfaction of the existing DynaFire Customer Base. The Fire Alarm Scheduler will be accountable for all of service dispatch activities, and will support all aspects of Service Operations in line with DynaFire's Vision and Core Values. The ideal candidate will possess excellent customer service and interpersonal skills.

• Establish long term relationships with existing DynaFire Service Customer Base by working primarily with Service Technicians/Service Operations staff in assuring customer satisfaction.
• Answer inbound calls in accordance to DynaFire Philosophy and Core Values.
• Be available and responsible to all internal requests for information to and from all DynaFire Service Employees and Management as needed.
• Stage and prepare jobs for technicians (pick up and gather all parts) and dispatch technicians as new calls come in.
• Assist with scanning/filing of service file documentation as needed, secruing and utilizing all DynaFire Company materials such as computers, cell phones, marketing materials, and any other DynaFire property.
• Adheres to all company policies, procedures, and business ethics and ensures that they are communicated and implemented within the team.
• Perform and assist with Service Alarm Monitoring reports and create service work as necessary through review of Monitoring History/Accounting Software functions.

Requirements

Training and Certification Requirements

• At least 5 years of installation and/or experience in the fire alarm industry.
• Be NICET Level I certified and maintain certification; attain NICET Level II within 12 months.
• Participate in required DynaFire sponsored training.
• May be requested to share in serving as a trainer in the DynaFire sponsored training.
• Consider going to manufacturing training to become certified in a DynaFire low voltage system.

What We Offer

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short term and long-term disability.
• 401(k) matching.
• Employer funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

About Us

At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.

Equal Employment Opportunity

DynaFire is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation

DynaFire is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to complete an application or participate in any part of the hiring process, please contact Human Resources at [e-mail].