Fire Sprinkler Scheduler

DynaFire; Florida; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

PTO and holidays

Medical, dental, and vision insurance

Short and long-term disability

401(k) matching

Employer funded life insurance

Professional development opportunities

Employee referral program

Job summary

At DynaFire, LLC, a Fire Sprinkler Service Scheduler is needed to support the Service Department and boost customer satisfaction across the Florida client base. The role involves staging jobs, dispatching technicians, maintaining access details, and ensuring clear communication between customers and field staff.

Responsibilities include coordinating with service technicians, processing payroll via Time Summit, creating work orders in ComputerEase, and assisting with proposals and quotes.

Qualifications

• At least 5 years of installation and/or experience in the fire alarm industry.
• NICET Level I or II certification within 12 months.
• Participate in required DynaFire sponsored training.
• May be requested to share in serving as a trainer in the DynaFire sponsored training.
• Consider going to manufacturing training to become certified in a DynaFire low voltage system.

Responsibilities

• Establish long term relationships with existing DynaFire service customers by coordinating with service technicians and operations staff to ensure satisfaction.
• Answer inbound calls following DynaFire philosophy and core values.
• Oversee communications with technicians across territories; verify access, equipment, and personnel requirements.
• Be available for internal requests from service staff and management.
• Stage and prepare jobs for technicians and dispatch as new calls come in.
• Assist with scanning/filing of service documentation and protect company materials.

Skills

Customer service

Scheduling coordination

Communication

Education

NICET Level I or II certification (within 12 months)

Tools

ComputerEase

Time Summit

Job description

Description

We are seeking a Fire Sprinkler Service Scheduler who will be responsible for assisting in the overall Customer Satisfaction of the existing DynaFire Customer Base. The services that you will be responsible for on behalf of DynaFire are all or some of the following. Job will require using a DynaFire provided cell phone and and computer. Position is a minimum of 40 hours/week with paid holidays and other benefits. Your objective is to support all aspects of the Service Department to ensure overall customer satisfaction.

• Establish long term Relationships with Existing DynaFire Service Customer Base by working primarily with Service Technicians/ Service Operations staff in assuring customer satisfaction.
• Answering in bound calls in accordance to DynaFire Philosophy and Core Values.
• Oversee all communications with technician's specifically assigned territories. Compare daily work and run schedules. Ensure technicians have the correct access information, equipment, and personnel required.
• Be Available and responsive to all internal requests for information to and from all DynaFire Service Employees and Management as needed.
• Stage and prepare jobs for technicians (gather all parts) and dispatch technicians as new calls come in.
• Assist with Scanning/ Filing of Service File Documentation as needed. Securing and utilizing all DynaFire Company materials such as computers, cell phones, marketing materials, and any other DynaFire Property.
• Continually train to develop technical and customer service skills.
• Adheres to all company policies, procedures and business ethics and ensures that they are communicated and implemented within the team.
• Scheduler is responsible for processing payroll using Time Summit.
• Create work orders in ComputerEase for service technicians. Ensure that service technicians assist in closing out work orders for invoicing.
• Provide the necessary reports or insight necessary to ensure that the CSSRC has the appropriate information to structure estimates, quotes, and PO's. Assist , when required, with proposals from service calls and test & inspections using DynaFire proposal templates.

Requirements

Training and Certification Requirements:

• At least 5 years of installation and/or experience in the fire alarm industry.
• Attain NICET Level I or II certification within 12 months.
• Participate in required DynaFire sponsored training.
• May be requested to share in serving as a trainer in the DynaFire sponsored training.
• Consider going to manufacturing training to become certified in a DynaFire low voltage system.

What We Offer:

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short term and long-term disability.
• 401(k) matching.
• Employer funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

About Us:

At DynaFire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to DynaFire today for industry-leading solutions and exceptional service.

Equal Employment Opportunity:

DynaFire is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation:

DynaFire is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to complete an application or participate in any part of the hiring process, please contact Human Resources at [e-mail].