Fire Alarm Field Service Supervisor

ZipRecruiter; Arlington (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the security systems industry is seeking a Fire Alarm Field Supervisor to oversee fire service staff and ensure high-quality inspections. This role offers a chance to advance your career in a family-owned business with a commitment to employee growth and satisfaction. The position includes supervising a team, providing technical support, and maintaining safety standards while enjoying a comprehensive benefits package.

Benefits

Generous vacation and personal time

Paid holidays

Employee assistance program

Medical, dental, and vision coverage

401(k) with company match

Tuition assistance

Qualifications

• Supervisory experience is a plus.
• Must be capable of multitasking and working well with others.

Responsibilities

• Oversee fire service/inspection staff and provide technical support.
• Ensure inspections meet quality standards and maintain safety.
• Conduct performance reviews based on productivity and quality.

Skills

Supervision

Technical Support

Communication

Multitasking

Education

Electronics degree or equivalent work experience

Tools

Hand tools

Computer

Job description

Job Description

Great money. Great benefits.

We know you have many options for work these days, so let’s get straight to the point. We invite you to join our team because we believe there’s no better place to build or advance your career in the security systems industry. We’ve been in business for 52 years, remain family-owned, and our first employee is still with us today. This reflects our commitment to valuing our people and their dedication.

We are seeking a talented Fire Alarm Field Supervisor to work in our Service group at our headquarters in Arlington, Massachusetts.

Summary of duties and responsibilities

The role includes overseeing fire service/inspection staff, providing technical support to fire staff and key accounts, and ensuring all inspections meet the highest quality standards set by American Alarm, while maintaining a professional and safe work environment. Effective communication with technical staff and customers is essential.

Duties and Responsibilities:

1. Supervise the fire team directly.
2. Provide field and phone support for fire technicians.
3. Manage daily team needs, including motivation and discipline.
4. Ensure the team has necessary resources such as tools, training, and assistance.
5. Assist in training new and existing technicians.
6. Review daily schedules and support technicians at job sites as needed.
7. Monitor the quality of inspections and service work to ensure safety and standards.
8. Review and ensure accuracy of fire inspection records and reports.
9. Oversee timecard processing and approve overtime.
10. Conduct performance reviews based on productivity, quality, attendance, and technical skills.
11. Help develop policies, procedures, and guidelines to promote growth and professionalism.
12. Update manuals, safety protocols, and technical information regularly.
13. Support key accounts with routine visits.
14. Recommend corrective actions for customer complaints.
15. Maintain good relations with sales staff.
16. Drive a company vehicle, adhere to policies, and maintain the vehicle.
17. Maintain regular attendance.

Additional Duties:

1. Research and pursue training opportunities.
2. Participate in on-call duties as scheduled.
3. Perform other duties as assigned by management.
4. Obtain necessary security clearances as required.

Equipment used: Ladder, company vehicle, hand tools, meters, telephone headset, soldering iron, pipe bender, Hilti gun, computer, and other tools. Must be able to lift 50 pounds.

Education: Electronics degree or equivalent work experience. Supervisory experience is a plus. Must be capable of multitasking and working well with others.

Travel: Some out-of-town travel may be required.

License Required: Massachusetts Electricians Journeyman “B” or System Technician “D” license and a valid driver’s license.

Benefits include:

Work/Life Balance

• Generous vacation and personal time
• Paid holidays
• Employee assistance program

Health and Wellness

• Medical, dental, and vision coverage
• Wellness benefits

Financial Wellness

• 401(k) with company match
• Tuition assistance
• Loans for real estate and computers
• Company-paid short-term benefits
• Discount programs
• DCU Credit Union membership

American Alarm & Communications, Inc. complies with the Americans with Disabilities Act (ADA) and all applicable laws, ensuring nondiscrimination in employment practices regardless of race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status, or other protected characteristics.