Fire Advanced Services Supervisor: Lead & Develop FSTs

Cintas Corporation; Ledgewood (NJ); On-site; USD 78,000 - 100,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/Profit Sh...

Disability, Life and AD&D Insurance, 1

Job summary

Cintas Corporation is seeking a Service Supervisor for Fire Advanced Services in Ledgewood, NJ. You will lead a high-performing team of Fire Service Technicians, overseeing route execution and ensuring top-tier customer service and safety standards.

You will hire, develop, and coach staff toward company directives, promoting a culture of safety and ensuring technicians maintain proper licensing and certifications. The role requires focus on growth, retention, and client satisfaction.

Qualifications

• 2-3 years customer service, sales, management, and/or business-related experience.
• High School diploma or GED required.
• Equivalent education or training can substitute for experience.

Responsibilities

• Initiates, administers and ensures completion of all FST training programs and requirements – from the Training Guideline through peak performance.
• Evaluates the performance of FSTs through ongoing, regular route ride evaluations. Trains and coaches FSTs to achieve high performance in all service related KPI's including growth, retention, customer service, and profitability, etc.
• Maintains a fully staffed team of talented, diverse partners and ensures customer satisfaction and business objectives are achieved.
• Creates and maintains a winning environment positioning partners and the organization for long term success.
• Executes all customer service-related requirements – route execution, operational efficiency, customer request management, etc – ensuring customer service expectations and quality standards are exceeded.
• Creates, promotes, and sustains a culture of world class safety. Ensures service department operates in compliance with internal corporate audit requirements, policies, and regulations.

Skills

Customer service

Management

Sales

Education

High School diploma or GED

Job description

Cintas Corporation is seeking a Service Supervisor for Fire Advanced Services in Ledgewood, NJ. You will lead a high-performing team of Fire Service Technicians, overseeing route execution and ensuring top-tier customer service and safety standards.

You will hire, develop, and coach staff toward company directives, promoting a culture of safety and ensuring technicians maintain proper licensing and certifications. The role requires focus on growth, retention, and client satisfaction.