Fintech Training & Onboarding Assistant

Computer Services, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Incentive awards

Benefits package

Job summary

Computer Services, Inc. is seeking a Trainer Assistant to support learning initiatives, onboard new clients, and help create basic instructional materials.

The role focuses on fintech processes, regulatory requirements, and ongoing client support. You will develop slide decks, assist with instructor-led sessions, and help maintain accurate training records while coordinating logistics and capturing learner feedback.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2 years of experience in training, customer service or operations in banking, or related fintech roles.
• Strong communication and presentation skills.
• Strong MS Office skills (creating slide decks, training materials, etc...).
• Basic understanding of fintech concepts such as digital payments, compliance basics, KYC, or customer operations.
• Ability to learn new systems quickly. Detail-oriented and comfortable with administrative tasks.
• Preferred: Experience with LMS tools, e-learning platforms, or workflow systems.

Responsibilities

• Create training materials for trainers and customers (slide decks, training docs, etc.).
• Assist trainers with instructor-led training sessions (virtual or in-person) based on provided curriculum.
• Support trainers in developing and updating training content and job aids.
• Conduct basic assessments, quizzes, and evaluations to measure learning outcomes.
• Provide 1:1 coaching and support to customers needing additional guidance.
• Maintain training records and ensure documentation is accurate and up to date.
• Assist with logistics such as scheduling, tracking attendance, and preparing materials.
• Gather learner feedback and report improvement suggestions.
• Will assist with hosting of live, virtual events.

Skills

Communication skills

Presentation skills

Fintech concepts

MS Office

Learning agility

Attention to detail

Education

Bachelor’s degree or equivalent experience

Tools

LMS platforms

Workflow systems

Job description

Computer Services, Inc. is seeking a Trainer Assistant to support learning initiatives, onboard new clients, and help create basic instructional materials.

The role focuses on fintech processes, regulatory requirements, and ongoing client support. You will develop slide decks, assist with instructor-led sessions, and help maintain accurate training records while coordinating logistics and capturing learner feedback.