FinTech Cloud Support Engineer

Wellfit Technologies, Inc.; Irving, Northern (TX, KY); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Full medical, dental, vision

401(k) matching

Generous PTO

Bonus eligibility

Job summary

Wellfit Technologies, Inc. is seeking a Support Developer to resolve issues, maintain uptime, and implement minor code enhancements across a .NET/Azure stack.

You will diagnose problems, perform root-cause analysis, and collaborate with the Support Architect and cross‑functional teams. You’ll develop automation scripts, test fixes, and contribute to incident documentation in a hybrid Dallas-based role with three in-office days weekly.

Qualifications

• Bachelor's degree in computer science, engineering, or a related field.
• 3+ years of experience in software development, IT support, or a similar role.
• Proficiency in git, C#, .NET, SQL, TypeScript, and scripting languages (e.g., PowerShell).
• Experience with cloud platforms, especially Azure.
• Strong understanding of RESTful APIs and microservices architecture.
• Ability to troubleshoot complex system issues across the stack (application, database, infrastructure).
• Strong problem-solving skills and a solution-oriented mindset.
• Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.

Responsibilities

• Diagnose, troubleshoot, and resolve application and system issues, ensuring minimal downtime and maximum efficiency.
• Collaborate with the Support Architect to provide technical solutions and root cause analysis for escalated support issues.
• Develop, test, and implement bug fixes, patches, and minor feature enhancements.
• Write scripts and automation tools to streamline support processes and improve response times.
• Support continuous improvement efforts by identifying recurring issues and developing long-term solutions.
• Assist in the monitoring and maintenance of cloud infrastructure and services, ensuring system health and performance.
• Participate in post-mortem investigations and create documentation of incidents and solutions for future reference.
• Provide regular reports on support ticket trends and resolution metrics to the Support Architect.
• Collaborate with the QA team to replicate and test bugs, ensuring resolutions meet quality standards.
• Maintain a strong understanding of Wellfit’s tech stack, including .NET and cloud services (Azure).
• Contribute to the documentation of systems, processes, and troubleshooting guides for the broader support and engineering teams.

Skills

Git

C#

.NET

SQL

TypeScript

PowerShell

Azure

REST APIs

Microservices

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Job description

Wellfit Technologies, Inc. is seeking a Support Developer to resolve issues, maintain uptime, and implement minor code enhancements across a .NET/Azure stack.

You will diagnose problems, perform root-cause analysis, and collaborate with the Support Architect and cross‑functional teams. You’ll develop automation scripts, test fixes, and contribute to incident documentation in a hybrid Dallas-based role with three in-office days weekly.