FinTech Startup Relationship Manager

Socket.dev; San Francisco (CA); Hybrid; USD 119,000 - 134,000; Full time

Benefits offered by this job

Equity / Stock options

Benefits

Support for professional growth

Job summary

Mercury is seeking a Relationship Manager to partner with fast-growing startups, helping founders adopt Mercury’s financial products and ensure a seamless, impactful first experience. You will manage a high-volume book, provide day-to-day support, and collaborate with senior leaders to nurture accounts as they scale.

The role demands curiosity, meticulousness, and strong communication across Slack, email, and in-person events.

Qualifications

• 2–4 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Maintains precise management of a large book of accounts with automation and playbooks while keeping personal touch.

Responsibilities

• Serve as the first relationship contact for startups, ensuring they gain maximum value from Mercury.
• Build relationships across startup teams, helping them scale while adopting Mercury’s core suite.
• Execute playbooks to ensure consistent engagement across a large portfolio of startups.
• Proactively retain, expand, and surface opportunities and high-growth startups.
• Collaborate with Sales, Partnerships, Product to advocate the customer experience and provide feedback.
• Identify new business opportunities within existing accounts and drive growth.

Skills

FinTech experience

Customer Success

Account management

Strong communication

Job description

Mercury is seeking a Relationship Manager to partner with fast-growing startups, helping founders adopt Mercury’s financial products and ensure a seamless, impactful first experience. You will manage a high-volume book, provide day-to-day support, and collaborate with senior leaders to nurture accounts as they scale.

The role demands curiosity, meticulousness, and strong communication across Slack, email, and in-person events.