FinTech Product Ops Associate | Hybrid NYC

Primis; New York (NY); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Primis is seeking a Product Operations Associate in NYC to bridge product and operations. You will own front-line learnings that shape the roadmap and work with customers to gather requirements and milestones.

In this high-ownership role, you’ll digitize processes, map data between systems, and propose improvements while supporting new client implementations. Hybrid in NYC with in-office days.

Qualifications

• 2–4 years in operations, product operations, or a similar execution-heavy function, ideally at an early-stage startup.
• Experience working directly with customers to gather requirements and align on launch milestones
• Strong written and verbal communication skills, you represent us with external partners and customers
• Proficient in Airtable, Excel/Google Sheets, and similar platforms
• Track record of delivering accurate, high-quality work in a fast-moving, ambiguous environment

Responsibilities

• Form digitization: Translate paper-based workflows and real-world complexity into clean platform configurations.
• Data mapping: Build solutions that connect our platform with new vendor and customer systems using complex logic.
• Process optimization: Surface patterns and inefficiencies; propose and test solutions that make the team move faster.
• Product feedback loop: Translate front-line learnings into product improvements, work with Product to prioritize tooling and automations.
• Implementation support: Own playbooks, FAQs, and runbooks. Support Solutions and CS on new client implementations and escalated issues.

Skills

Customer interaction

Communication

Data mapping

Airtable

Excel

Google Sheets

Tools

Airtable

Excel/Google Sheets

Job description

Primis is seeking a Product Operations Associate in NYC to bridge product and operations. You will own front-line learnings that shape the roadmap and work with customers to gather requirements and milestones.

In this high-ownership role, you’ll digitize processes, map data between systems, and propose improvements while supporting new client implementations. Hybrid in NYC with in-office days.