Fintech Operations Lead — Data-Driven Process Improvement

Western Alliance Bancorporation; Portland (OR); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Ownership stake

Medical and dental insurance

401k matching program

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Digital Disbursements operates as a wholly owned subsidiary of Western Alliance Bancorporation and is based in Portland, OR. The Operations Manager will join a hybrid team, report to the Director of Operations, and coordinate the 10-person operations group to drive process improvements and policy implementations.

The role emphasizes analytics, data management, and effective collaboration with finance and technology teams.

Qualifications

• 5+ years of related experience in Data Analytics & Data Management or similar field.
• Bachelor's degree in business with 7-10 years of work experience in operations, process improvement, or equivalent
• Highly organized, detailed and task oriented.
• Excellent time management skills.
• Exceptional problem-solving, decision-making and quantitative skills.
• Persuasive communication skills, both written and verbal, including the ability to tailor communications to a broad range of audiences
• Ability to build trust-based relationships and effectively collaborate
• Self-starter who can identify problems, outline solutions, and drive execution
• Advanced knowledge of MS office, especially Excel
• Banking, Fintech, and/or payments experience a plus
• Salesforce experience / knowledge a plus

Responsibilities

• Coordinate client requests across 10-member operations team.
• Help lead the design and implementation of next generation knowledge and communication center.
• Time permitting, assist with Salesforce Integration with our Portal, Utilization by internal personnel, and effectiveness of platform.
• Implement policies and strategies to improve productivity and efficiency levels.
• Help refine processes and policies in areas of operations.

Skills

Data Analytics & Data Management

Time management

Problem solving

Communication

Self-starter

Collaboration

Excel

Salesforce

Education

Bachelor's degree in business

Tools

Salesforce

MS Office/Excel

Job description

Digital Disbursements operates as a wholly owned subsidiary of Western Alliance Bancorporation and is based in Portland, OR. The Operations Manager will join a hybrid team, report to the Director of Operations, and coordinate the 10-person operations group to drive process improvements and policy implementations.

The role emphasizes analytics, data management, and effective collaboration with finance and technology teams.