Operations Manager

Western Alliance Bancorporation; Portland (OR); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Ownership stake

Medical and dental insurance

401k matching program

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Digital Disbursements operates as a wholly owned subsidiary of Western Alliance Bancorporation and is based in Portland, OR. The Operations Manager will join a hybrid team, report to the Director of Operations, and coordinate the 10-person operations group to drive process improvements and policy implementations.

The role emphasizes analytics, data management, and effective collaboration with finance and technology teams.

Qualifications

• 5+ years of related experience in Data Analytics & Data Management or similar field.
• Bachelor's degree in business with 7-10 years of work experience in operations, process improvement, or equivalent
• Highly organized, detailed and task oriented.
• Excellent time management skills.
• Exceptional problem-solving, decision-making and quantitative skills.
• Persuasive communication skills, both written and verbal, including the ability to tailor communications to a broad range of audiences
• Ability to build trust-based relationships and effectively collaborate
• Self-starter who can identify problems, outline solutions, and drive execution
• Advanced knowledge of MS office, especially Excel
• Banking, Fintech, and/or payments experience a plus
• Salesforce experience / knowledge a plus

Responsibilities

• Coordinate client requests across 10-member operations team.
• Help lead the design and implementation of next generation knowledge and communication center.
• Time permitting, assist with Salesforce Integration with our Portal, Utilization by internal personnel, and effectiveness of platform.
• Implement policies and strategies to improve productivity and efficiency levels.
• Help refine processes and policies in areas of operations.

Skills

Data Analytics & Data Management

Time management

Problem solving

Communication

Self-starter

Collaboration

Excel

Salesforce

Education

Bachelor's degree in business

Tools

Salesforce

MS Office/Excel

Job description

Job Title

Operations Manager

Location

OR - Portland

What you\'ll do

Digital Disbursements is a fintech company, led by a team with deep industry experience and a strong track record of value creation. We operate in the digital payments space and have a proven product-market fit. We specialize in helping bring B2C payments to the digital age and are poised for significant growth in the months ahead. Digital Disbursements was acquired by Western Alliance Bank (NYSE:WAL) in January 2022 and operates as a wholly owned subsidiary of WAL. The Operations Manager will be reporting to and working directly with the Director of Operations. Position Location: Hybrid - Portland, OR

• Primary responsibilities (85%+ of team member\'s time will be dedicated to primary responsibilities)
• Coordinate client requests across 10-member operations team.
• Help lead the design and implementation of next generation knowledge and communication center.
• Time permitting, assist with Salesforce Integration with our Portal, Utilization by internal personnel, and effectiveness of platform.
• Implement policies and strategies to improve productivity and efficiency levels.
• Help refine processes and policies in areas of operations.

What you\'ll need

• 5+ years of related experience in Data Analytics & Data Management or similar field.
• Bachelor\'s degree in business with 7-10 years of work experience in operations, process improvement, or equivalent
• Highly organized, detailed and task oriented
• Excellent time management skills
• Exceptional problem-solving, decision-making and quantitative skills
• Persuasive communication skills, both written and verbal, including the ability to tailor communications to a broad range of audiences
• Ability to build trust-based relationships and effectively collaborate
• Self-starter who can identify problems, outline solutions, and drive execution
• Advanced knowledge of MS office, especially Excel
• Banking, Fintech, and/or payments experience a plus
• Salesforce experience / knowledge a plus

Benefits you\'ll love

We offer all the important things you\'d want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you\'ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company

Digital Disbursements is a subsidiary of Western Alliance Bank, Member FDIC, which is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company\'s heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation