FinTech Operations Lead - Automations & Metrics (NY)

Wwshemi; New York (NY); On-site; USD 180,000 - 220,000; Full time

Job summary

Wwshemi is seeking an operations-focused professional to own a core domain in customer, payments, or financial crime operations at an early-stage fintech. You will build processes, metrics, tooling, and automations, partnering directly with the COO and collaborating with Product and Engineering.

The role emphasizes shipping production workflow automations, end-to-end domain ownership, and KPI definition, with on-site work in New York.

Qualifications

• 3+ years building products or processes in banking, fintech, payments, or regulated services.
• Experience shipping production workflow automations or AI/LLM-based systems.
• Hands-on operational experience: queue management, case handling, or transactions.
• Own end-to-end operational domains: design, SOPs, KPIs, tooling.
• Define and optimize operational metrics with Product and Engineering collaboration.
• Experience in regulated financial services; compliance or financial crime exposure is a plus.
• Experience scaling operations in early-stage or high-growth env is valuable.

Responsibilities

• Handle operational cases to identify process gaps and metrics.
• Design and launch production automations with live workflow validation.
• Scale automated agents across domains while reserving human review for high-risk decisions.
• Collaborate with Product and Engineering to specify agents and build tools.
• Create and maintain escalation paths, SOPs, and performance metrics.
• Improve throughput while keeping processes efficient and headcount stable.

Skills

Fintech domain experience

Operational process design

KPI definition

Automation design

Cross-functional collaboration

Regulated financial services exposure

Operational metrics

Job description

Wwshemi is seeking an operations-focused professional to own a core domain in customer, payments, or financial crime operations at an early-stage fintech. You will build processes, metrics, tooling, and automations, partnering directly with the COO and collaborating with Product and Engineering.

The role emphasizes shipping production workflow automations, end-to-end domain ownership, and KPI definition, with on-site work in New York.