Fintech Customer Support Specialist (Swedish/English)

Mollie; United States; Remote; USD 40,000 - 54,000; Full time

Job summary

Mollie in Lisbon is seeking a customer support specialist to help merchants succeed with proactive, friendly service across live chat, email and phone.

You will be the voice of the customer, translating feedback into improvements, while guiding users on Mollie products to grow their online and offline presence. Fluent Swedish and English are required, with at least 1 year in support and a fast, adaptable learner mindset.

Qualifications

• Fluent in Swedish and English.
• At least 1 year of experience in (customer) support.
• Ability to adapt to changing environments and quickly grasp new information and processes.
• A fast learner who can handle complex problems and explain them clearly.

Responsibilities

• Act as the first point of contact across live chat, email, and phone to resolve inquiries quickly and effectively.
• Proactively advise customers on Mollie products that fit their activities and help boost presence and revenue.
• Provide actionable feedback to internal teams to improve the customer experience.
• Listen to customer feedback and align support efforts with Mollie's customer-obsessed mission.

Skills

Swedish

English

Customer support

Job description

Mollie in Lisbon is seeking a customer support specialist to help merchants succeed with proactive, friendly service across live chat, email and phone.

You will be the voice of the customer, translating feedback into improvements, while guiding users on Mollie products to grow their online and offline presence. Fluent Swedish and English are required, with at least 1 year in support and a fast, adaptable learner mindset.