Fintech Customer Success Associate I — Remote Fridays

your Jared; Lindon (UT); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Parental leave

Work-from-home stipend

Team events & offsites

Job summary

Human Interest is seeking a Customer Success Support Associate in Lindon, Utah with hybrid work options (Mon-Thu in office, Fri remote). You will help customers maximize retirement savings on our platform, solve issues across channels, and document cases for future reference.

Join a mission-driven fintech expanding access to retirement benefits for small and medium-sized businesses. The role emphasizes problem-solving, empathy, organization, and collaboration with cross-functional teams in a

Qualifications

• 1+ years of experience in a customer-facing role preferred but not required or commensurate college experience.
• Passion for serving customers and helping them succeed.
• Strong organizational skills with ability to juggle tasks and deadlines.
• Clear, confident, professional, and empathetic communication across channels.
• Ability to stay composed and empathetic in high-stress situations.
• Meticulous attention to detail and accuracy in documentation.
• Proven productivity in an open-office environment with distractions.

Responsibilities

• Manage a steady volume of inbound inquiries via phone, live chat, and email.
• Identify root causes to resolve inquiries in one touchpoint.
• Document thorough notes with context, actions, and next steps.
• Collaborate with internal and external partners to solve issues.
• Provide best-in-class customer service.
• Work in a fast-paced environment and handle follow-ups as needed.
• Support other areas of the organization when required.
• Adhere to workforce management schedules and performance standards.

Skills

1+ years experience

Customer focus

Strong organizational skills

Effective communication

Empathy under pressure

Attention to detail

Productivity in open-office

Job description

Human Interest is seeking a Customer Success Support Associate in Lindon, Utah with hybrid work options (Mon-Thu in office, Fri remote). You will help customers maximize retirement savings on our platform, solve issues across channels, and document cases for future reference.

Join a mission-driven fintech expanding access to retirement benefits for small and medium-sized businesses. The role emphasizes problem-solving, empathy, organization, and collaboration with cross-functional teams in a