Customer Success Associate - Frontline Support

Human Interest Inc.; Lindon (UT); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. As a Customer Success Support Associate, you’re the frontline face of the company, helping customers maximize our retirement savings platform and solving problems with enthusiasm.

You’ll follow a defined career ladder, grow into other roles, handle inbound inquiries by phone, chat, and email, document steps, work cross-functionally, and thrive in a fast-paced environment.

Job description

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. As a Customer Success Support Associate, you’re the frontline face of the company, helping customers maximize our retirement savings platform and solving problems with enthusiasm.

You’ll follow a defined career ladder, grow into other roles, handle inbound inquiries by phone, chat, and email, document steps, work cross-functionally, and thrive in a fast-paced environment.