Fintech Customer Care Specialist: Guide Clients

Swissquote Group; Indiana (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

Swissquote Group is seeking a Customer Care Representative in Indiana, USA, to be the main link between clients and the Yuh app. The role involves resolving inquiries, ensuring client satisfaction, and providing support in a financial services environment.

The ideal candidate will have experience in customer satisfaction, fluency in English, and a strong interest in financial products. Join a collaborative team and contribute to enhancing client experiences with Yuh.

Qualifications

• Previous experience in customer satisfaction, preferably in financial services.
• Fluency in English and recommended Italian.
• Strong interest in financial products and markets.

Responsibilities

• Serve as the primary point of contact for clients.
• Provide accurate support via telephone, ensuring first class service.
• Guide clients through their financial journey over the phone.

Skills

Customer satisfaction experience

Fluency in English

Fluency in Italian

Strong interest in financial products

Excellent communication skills

Proficiency in office software

Listening and empathy skills

Teamwork

Job description

Swissquote Group is seeking a Customer Care Representative in Indiana, USA, to be the main link between clients and the Yuh app. The role involves resolving inquiries, ensuring client satisfaction, and providing support in a financial services environment.

The ideal candidate will have experience in customer satisfaction, fluency in English, and a strong interest in financial products. Join a collaborative team and contribute to enhancing client experiences with Yuh.