Fintech Complaints Specialist (Regulatory)

Lendable Ltd; United States; Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Health coverage

Retirement & savings

Employee referral programme

Office meals & snacks

Sustainable commuting

Job summary

LENDABLE is expanding its Complaints handling team in a fast-paced fintech environment. You will assess, investigate, and resolve complaints across loans, cards, and auto-finance products, collaborating with multiple departments to deliver fair outcomes.

Ideal candidates will have experience in regulated complaint handling, strong analytical abilities, and excellent communication. The role supports a hybrid work setup with opportunities across locations.

Qualifications

• Experience resolving customer complaints in regulated environments.
• Strong investigation and evidence-based decision making.
• Excellent written and spoken communication.

Responsibilities

• Resolve complaints promptly and fairly, ensuring evidence-backed outcomes.
• Manage a varied and complex caseload with KPI targets.
• Communicate with complainants by writing and phone, and coordinate with product teams.

Skills

Complaint handling

Dispute resolution

Analytical thinking

Communication skills

Tools

AI tools

Job description

LENDABLE is expanding its Complaints handling team in a fast-paced fintech environment. You will assess, investigate, and resolve complaints across loans, cards, and auto-finance products, collaborating with multiple departments to deliver fair outcomes.

Ideal candidates will have experience in regulated complaint handling, strong analytical abilities, and excellent communication. The role supports a hybrid work setup with opportunities across locations.