Fintech API Support Engineer — Equity & Flexible PTO

raincards.xyz

New York (NY)

Hybrid

USD 100,000 - 130,000

Full time

24 hours ago

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Benefits offered by this job

Unlimited time off

Flexible working

Health/dental/vision benefits (95%/90%

401(k) with 4% match

Equity plan

Wellness stipend

In-office meals

Team summits

Job summary

Rain is seeking a Technical Support Analyst in the New York area to help deliver exceptional support for Rain’s platform and integrations. You will work directly with fintechs, platforms, and partners building card programs and stablecoin products; troubleshooting complex API issues, reading logs, and querying data to resolve issues that involve real money movement at scale.

You will partner with almost every team in the company on escalations and translate what you learn on the ground into

Qualifications

3+ years in a technical customer- or partner-facing support role, ideally fintech, payments, SaaS or API-first.

Responsibilities

Investigate and resolve advanced customer and partner issues across Rain’s systems, APIs, and integrations.
Troubleshoot API integrations with partners, guiding them through steps to resolve issues on their end.
Own incidents in your queue as part of 24x7 coverage; triage, communicate with clients and internal stakeholders, and meet SLA/CSAT targets.
Escalate effectively by partnering with other teams for satisfactory resolutions.
Maintain accurate documentation and build troubleshooting guides and knowledge base content.