Finnish Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

Employers from Greece; United States; Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training programs

Performance bonus

Professional development

Team-building events

Job summary

Mercier Consultancy Group seeks Finnish-speaking Customer Experts for Mercedes-Benz to join its prestigious team in Greece. You will act as the primary contact for premium customers, ensuring interactions reflect the Mercedes-Benz legacy.

Fluency in Finnish and English, relocation readiness, and a customer-service background are highly valued. The role offers a competitive monthly salary with 13th/14th salaries plus relocation and training.

Qualifications

• Native or fluent Finnish (spoken and written) with excellent English proficiency.
• Valid EU passport (mandatory) to facilitate relocation.
• A genuine passion for the automotive industry and a customer-centric mindset.
• Excellent communication skills, capable of representing the sophistication of the Mercedes-Benz brand.
• Previous experience in customer service or luxury retail is considered a significant advantage.
• Willingness to relocate to Greece to join our international team.

Responsibilities

• Deliver exceptional omnichannel support for Mercedes-Benz customers, maintaining high luxury standards.
• Provide expert information regarding vehicle specifications, maintenance schedules, and automotive technology.
• Assist clients with navigating connected car services and mobile digital platforms.
• Manage inquiries related to dealership services, warranty protocols, and roadside assistance coordination.
• Maintain accurate records of customer interactions within our automotive CRM systems.
• Collaborate with cross-functional teams to resolve complex technical or service-related queries efficiently.
• Contribute to the continuous improvement of the customer experience by providing feedback on service trends.

Skills

Finnish language

English language

Job description

at Mercier Consultancy Group

Finnish Speaking Customer Experts for Mercedes-Benz

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-end recruitment for the global automotive and technology sectors. We pride ourselves on connecting world-class talent with industry-leading brands, offering unique career opportunities like our Finnish Speaking Customer Experts for Mercedes-Benz position in Greece.

Job Overview

We are searching for dedicated professionals to join our prestigious team in the automotive industry. As a Finnish Speaking Customer Expert for Mercedes-Benz, you will serve as the primary point of contact for one of the world's most iconic luxury vehicle brands, ensuring every customer interaction reflects the premium standards of the Mercedes-Benz legacy.

Key Responsibilities

• Deliver exceptional omnichannel support for Mercedes-Benz customers, maintaining the high standards expected in the luxury automotive sector.
• Provide expert information regarding vehicle specifications, maintenance schedules, and innovative automotive technology.
• Assist clients with navigating the ecosystem of connected car services and mobile digital platforms.
• Manage inquiries related to dealership services, warranty protocols, and roadside assistance coordination.
• Maintain accurate records of customer interactions within our dedicated automotive CRM systems.
• Collaborate with cross-functional teams to resolve complex technical or service-related queries efficiently.
• Contribute to the continuous improvement of the customer experience by providing feedback on service trends.

Requirements

• Native or fluent Finnish (spoken and written) with excellent English proficiency.
• Valid EU passport (mandatory) to facilitate relocation for our Finnish-speaking jobs.
• A genuine passion for the automotive industry and a customer-centric mindset.
• Excellent communication skills, capable of representing the sophistication of the Mercedes-Benz brand.
• Previous experience in customer service or luxury retail is considered a significant advantage.
• Willingness to relocate to Greece to join our team of international professionals.

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salaries paid annually.
• Fully Paid Training programs focused on automotive product knowledge.
• Health Insurance coverage for all employees.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving to take on these exciting jobs in Greece.
• Monthly Performance Bonus linked to service quality metrics.
• Continuous professional development within the Mercedes-Benz network.
• And Much More, including team-building events and a vibrant international work environment.

Life in Greece

Choosing to work in Greece offers an unparalleled quality of life, blending historical culture with a modern, sun-drenched Mediterranean lifestyle. Greece provides a welcoming environment for expatriates, where the rich traditions and incredible weather create a perfect balance between professional ambition and personal well-being.

Beyond the career-defining experience of working for a global leader, you will enjoy the vibrant gastronomy, breathtaking landscapes, and the warm hospitality for which Greece is world-renowned. Join our international community today and discover why so many professionals choose to build their future here. We make your move to Greece seamless, handling the logistics so you can focus on your career.