Fingerprinting Specialist

BrioHR Pte Ltd; Chelsea (MI); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Daily Pay

Team Member Assistance Program

Paid time off

Job summary

BrioHR Pte Ltd in Chelsea, MI seeks a Fingerprinting Specialist for a part-time role. You will guide caregivers through the fingerprinting step, answer questions, and capture fingerprints per vendor procedures with confidentiality and accuracy.

We value patient, friendly service, calm communication, and strict adherence to state rules. Paid training will certify you as a fingerprinting agent, with support to take ownership of your work.

Qualifications

• Customer service experience preferred.
• Patience and conflict management skills required.
• Detail-oriented with accuracy.
• Calm and professional under pressure.
• Willingness to complete paid training and become certified fingerprinting agent.

Responsibilities

• Welcome applicants and provide a friendly experience.
• Explain fingerprinting steps and next steps; answer questions.
• Use patience and conflict management to ease tension and guide solutions.
• Verify information and complete documentation accurately.
• Capture fingerprints per vendor procedures.

Skills

Customer service

Patience

Communication

Conflict management

Attention to detail

Computer skills

Discretion

Dependability

Schedule availability

Willingness to train

Caregiver support

Job description

Fingerprinting Specialist

Department: Human Resources

Employment Type: Part Time

Location: Chelsea, MI

Reporting To: Danielle Lobdell

Compensation: $15.00 - $17.00 / hour

Description

The Fingerprinting Specialist helps caregivers complete the fingerprinting step of the qualification process so they can move forward toward caring for older adults. This role combines friendly customer service with accurate information handling and attention to required procedures.

The ideal team member is patient, dependable, and comfortable helping people through an unfamiliar process. They bring a calm, positive approach to challenging interactions and can help applicants feel heard while keeping the process moving.

Paid training is provided to become a certified fingerprinting agent with our vendor partner.

We care about doing things well. State regulatory requirements mean accuracy and high standards are part of the job, but that doesn’t mean our management style is rigid.

We’re caring, approachable, and flexible within those requirements. We’ll provide paid training, clear expectations, and room to take ownership of your work—not micromanage your day. Our job is to help clear major roadblocks, provide support when you need it, and give you the autonomy to succeed.

Key Responsibilities

• Welcome applicants and create a friendly, respectful experience.
• Explain the fingerprinting process clearly, answer questions, and communicate next steps.
• Use patience and positive conflict management skills to ease tension, redirect frustration, and guide applicants toward practical solutions.
• Verify applicant information and complete required documentation accurately.
• Capture fingerprints using the vendor partner’s equipment and procedures.
• Follow applicable state regulatory requirements, vendor standards, and company procedures.
• Protect the confidentiality of applicant information.
• Keep the workspace organized and help appointments run smoothly.
• Communicate scheduling, documentation, or processing concerns to the appropriate team member.
• Handle routine issues independently within established guidelines and seek support when a concern requires additional help.

Skills, Knowledge and Expertise

• Customer service experience is strongly preferred.
• Strong patience, communication, and conflict management skills.
• Ability to stay calm and professional when an applicant is frustrated or a process is delayed.
• Attention to detail and a commitment to accurate work.
• Comfort using computers and learning new equipment and procedures.
• Ability to handle sensitive information with discretion.
• Dependability and availability for the stated schedule.
• Willingness to complete paid training and become a certified fingerprinting agent through our vendor partner.
• Interest in supporting caregivers and the older adults they serve.

Benefits

Along with paid training and a supportive, encouraging team, we offer benefits that help you take care of yourself and give you more flexibility.

• Daily Pay — Work today, get paid tomorrow, giving you more flexibility over when you access your earnings.
• Team Member Assistance Program
• Paid time off — Time to rest, recharge, and take care of personal priorities.

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