Fingerprinting Enrollment Agent

Nationwide Healthcare Services; Milford (DE); On-site; USD 19,000 - 25,000; Part time

Job summary

Milford Wellness Village is seeking a Fingerprinting Enrollment Agent to join our team in Milford, Delaware. You will provide exceptional customer service, perform biometric processing, and maintain accurate records in a fast-paced enrollment center.

Responsibilities include assisting customers, troubleshooting fingerprinting equipment, verifying identities, capturing fingerprints, photographs, and signatures, and ensuring compliance with security and branding policies.

Qualifications

• High School diploma or equivalent required.
• Minimum of 1 year of applicable experience.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Provide superior customer service to internal and external customers.
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software.
• Verify customer identity and scan required documents into database system.
• Complete biometric and data capture processes and paperwork for each customer.
• Track processing time and ensure applicants are processed in order.
• Capture fingerprints, photographs, and signatures to meet accuracy standards.
• Adhere to security and confidentiality policies for applicant information.
• Follow enrollment center standards, signage, branding, and attire policies.
• Perform daily enrollment center sustainment and administrative duties.
• Represent the company and programs in a professional, customer-oriented manner.
• Support registration and reservation activities as needed.

Skills

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Here is the rewritten job description in a professional tone:

Fingerprinting Enrollment Agent

Job Title: Fingerprinting Enrollment Agent

Job Location: Milford, Delaware

Company: Milford Wellness Village

Organization: Milford Wellness Village

Company Slogan: We are filling gaps in the healthcare continuum providing Wellness, Comfort, Care and meaningful employment!

We are seeking a Fingerprinting Enrollment Agent to join our team at the Milford Wellness Village. As a Fingerprinting Enrollment Agent, you will be responsible for providing exceptional customer service, performing biometric processing, and maintaining accurate records.

Responsibilities:

• Provide superior customer service to internal and external customers


• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software


• Verify customer identity and scan required documents into database system


• Successfully complete required biometric and data capture processes and paperwork on each customer


• Track processing time for each applicant and ensure applicants are processed in appropriate order


• Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards


• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times


• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies


• Perform Enrollment Center Sustainment responsibilities on a daily basis


• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submitting updated enrollment center photos, and requisitioning supplies, including troubleshooting and/or equipment modifications when necessary


• Represent the company and the program(s) that are supported in a professional and customer-oriented manner


• Support Customer Service Registration and Reservation activities, as necessary

Requirements:

• High School diploma or equivalent degree


• Minimum one (1) year applicable experience


• Proficiency in Microsoft Office Suite is required


• Schedule: Mondays, Wednesdays, and Fridays 9a-4p and Tuesdays and Thursdays 10:30a-4p


• Must be at least 18 years old


• Must be a US Citizen and resident of Delaware


• Bi-lingual Spanish or Creole speaking is a plus!