Fine Jewelry Sales Associate — Luxury Customer Experience

MAINE MALL; Portland (ME); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off and holidays

Wellness benefits

Job summary

Macy's in Portland, ME seeks a Fine Jewelry Sales Colleague to deliver outstanding customer service in our Fine Jewelry and Watch Complex. You will educate customers on precious metals, gemstones and luxury brands, helping them find pieces to celebrate life’s moments.

You will build lasting client relationships through consultative selling, using our clientele program, promoting loyalty and warranty options, supporting inventory, events, and ensuring secure, attractive presentation of

Qualifications

• 1–2 years of related experience required.
• Strong communication skills in English.
• Ability to learn vendor training and events.

Responsibilities

• Provide outstanding customer service in the Fine Jewelry and Watch Complex.
• Engage in consultative selling to educate customers on precious metals, gemstones and luxury brands.
• Promote loyalty programs and warranty options to customers.
• Support inventory, fulfillment, and special events to ensure a smooth shopping experience.
• Maintain secure, accurate, and appealing presentation of merchandise.

Skills

Customer service

Sales

Product knowledge

Clienteling tools

Tools

POS tools

Job description

Macy's in Portland, ME seeks a Fine Jewelry Sales Colleague to deliver outstanding customer service in our Fine Jewelry and Watch Complex. You will educate customers on precious metals, gemstones and luxury brands, helping them find pieces to celebrate life’s moments.

You will build lasting client relationships through consultative selling, using our clientele program, promoting loyalty and warranty options, supporting inventory, events, and ensuring secure, attractive presentation of