Fine Jewelry Experience Specialist

Kroger Family of Companies; Burlington (WA); On-site; USD 24,000 - 33,000; Full time

Job summary

Fred Meyer Jewelers in Burlington, WA is seeking sales professionals to deliver a welcoming, customer-focused jewelry experience. You will meet personal sales targets, promote events, and build lasting relationships with customers through clienteling and expert product knowledge.

You will work as part of a team, operate the POS, assist with repairs estimates, and participate in store procedures and safety practices.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Sales driven with goal orientation.
• Ability to pass drug test.
• Must be at least 18 years old.
• Ability to work flexible shifts, including weekends/holidays.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service.
• Achieve personal targets that drive sales (e.g., credit applications and protection plan attachment rates).
• Promote Diamond Parties and special events with every customer.
• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance.
• Foster life-long emotional connections with customers by clienteling.
• Provide product knowledge, features and benefits to all customers when presenting merchandise.
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems.
• Attend required monthly meetings.
• Operate point of sale (POS) and take payment or obtain credit authorization.
• Inspect and clean customers' jewelry.
• Provide estimates for jewelry and watch repairs.
• Perform watch battery replacements and watch band adjustments.
• Follow receiving and processing procedures.
• Display merchandise and promotional materials in accordance with corporate merchandising plans.
• Perform business opening and closing procedures as outlined in Policy and Procedures Guide.
• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows.
• Maintain safety and security of location by following all Loss Prevention and Security policy and procedures.
• Participate in the inventory process.
• Complete case counts.
• Maintain flexibility to work any shift, including weekends, holidays and overtime.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Sales

Product knowledge

POS handling

Attention to detail

Education

High school diploma or GED

Tools

POS system

Job description

Fred Meyer Jewelers in Burlington, WA is seeking sales professionals to deliver a welcoming, customer-focused jewelry experience. You will meet personal sales targets, promote events, and build lasting relationships with customers through clienteling and expert product knowledge.

You will work as part of a team, operate the POS, assist with repairs estimates, and participate in store procedures and safety practices.