Fine Jewelry Consultant

Renew Brands; Surprise (AZ); On-site; USD 15,000 - 25,000; Full time

Job summary

Renew Brands seeks a Fine Jewelry Consultant for its Arizona locations. Candidates will engage with customers on the sales floor, guiding them through jewelry selections, providing product information, and handling trade-ins and repairs.

The ideal candidate will have strong customer service skills, retail sales experience, and a passion for fine jewelry. Responsibilities include maintaining showroom standards and ensuring a high-quality shopping experience.

Qualifications

• Strong customer-facing skills, including empathetic solution-oriented interactions.
• Proven retail sales abilities to meet or exceed performance goals.
• Effective communication skills with clarity and active listening.

Responsibilities

• Engage customers on the sales floor, understand their jewelry needs.
• Maintain showroom presentation, process transactions, and support services.
• Contribute to store merchandising and ensure a high-quality customer experience.

Skills

Customer Service

Retail Sales

Effective Communication

Jewelry Design

Point-of-sale System Familiarity

Mathematical Ability

Job description

Fine Jewelry Consultant | Hourly + Commission | Four Nines Arizona

Company Description

Renew Brands is a retail operating and talent platform that builds and supports teams running multi-brand, multi-market recommerce businesses across physical locations and digital channels. The company powers a portfolio of trusted brands, including Dallas Gold and Silver Exchange, Charleston Gold and Diamond Exchange, and Four Nines. Across metro areas such as Dallas–Fort Worth, San Antonio, Phoenix and Scottsdale, and Charleston, Renew Brands operates recommerce-focused retail and service brands specializing in jewelry, watches, precious metals, and collectible coins. Their work spans asset sourcing and valuation, pricing, marketing, store and e-commerce operations, and corporate functions. Teams at Renew Brands help customers unlock the value of what they already own through transparent, expert, and trustworthy service.

Role Description

Our Fine Jewelry Consultants are full-time and are based in Arizona locations. In this position, you will engage customers on the sales floor, understand their needs, and guide them through fine jewelry and luxury watch selections, including new, pre-owned, and estate pieces. You will provide accurate product information, assist with custom and design-oriented inquiries, and support services such as trade-ins and repairs by coordinating with internal specialists. Daily responsibilities include maintaining showroom presentation, pricing and tagging inventory, processing transactions, and contributing to store merchandising and promotions. You will also help ensure a safe, secure, and inclusive environment while consistently delivering a high-quality customer experience.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience capabilities that support empathetic, solution-oriented interactions.
• Proven Retail Sales skills, with the ability to meet or exceed individual and store performance goals in a consultative selling environment.
• Effective Communication skills, including clear verbal communication, active listening, and the ability to explain complex product details simply and accurately.
• Interest in or experience with Jewelry Design, including the ability to discuss settings, metals, stones, and basic design options with customers.
• Familiarity with fine jewelry, diamonds, gemstones, and luxury watches; formal training (e.g., GIA coursework or similar) is a plus.
• Comfort with point-of-sale systems, basic math, and handling high-value transactions with care and integrity.
• Ability to stand for extended periods, handle delicate items, and work a flexible retail schedule, including evenings and weekends as needed.
• Collaborative mindset, reliability, and a commitment to maintaining a professional, inclusive, and respectful workplace.

Ideal Candidate:

• Passion/high interest in fine jewelry, luxury retail, watch sales, or high-end customer service experience
• Competitive spirit and loves relationship building
• Self-motivated, goal-driven, and team-oriented
• Comfortable handling high-value transactions
• Strong integrity, discretion, and professionalism