Fine Jewelry Counter Manager - Full Time

Belk; Simpsonville (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

Belk is seeking a Fine Jewelry Counter Manager in Simpsonville, SC to drive personal and team results by building personalized client relationships and a passion for jewelry and fashion. This hourly role emphasizes engaging selling behaviors and executing promotions, trunk shows, and outreach.

You will lead a team to deliver exceptional customer service, manage inventory, and partner with store leadership to align schedules with events and traffic plans.

Qualifications

• Ownership, accountability, and initiative in achieving store objectives.
• Strong customer service and relationship-building skills.
• Experience leading a team and driving sales and promotions.
• Able to use clienteling tools and omnichannel processes.
• Comfortable with technology and Windows-based devices.
• Available for nights, weekends, and holidays.
• Lifting and moving up to 40 lbs as needed.

Responsibilities

• Drive store objectives and key metrics through ownership and initiative.
• Build team, vendor, customer, and community relationships.
• Lead sales by delivering excellent customer service and executing events.
• Enhance product knowledge and suggestive selling to engage clients.
• Onboard and develop associates' selling skills and performance.
• Manage omni processes and inventory accuracy in designated areas.
• Support merchandising, signing, replenishment, and cleanliness.
• Plan schedules with store leadership to align with traffic and events.
• Oversee inventory, price changes, transfers, and safety procedures.

Skills

Ownership mindset

Customer service

Team leadership

Data-driven decisions

Tech-literate

Retail experience

Flexible schedule

Communication

Lifting and strength

Job description

The Fine Jewelry Counter Manager drives personal and team results by demonstrating a passion for building personalized client relationships and sharing a genuine enthusiasm for the jewelry and fashion industry. This role utilizes engaging selling behaviors and strategies to enhance customer experience, while executing promotions, special events, trunk shows, and customer outreach initiatives. The Fine Jewelry Counter Manager possesses a competitive drive and entrepreneurial confidence to excel in a commission environment. This is an hourly position.

What You Will Do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.
• Lead team in providing excellent customer service, driving sales, achieving goals, and executing successful promotions, special events, trunk shows, and customer outreach to advance fine jewelry business. Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service.
• Build personal and team product knowledge, suggestive selling behaviors, and expertise in the latest industry tips, accessory trends, and fine jewelry product offerings to create exciting customer engagement. Drive repeat client interactions as a knowledgeable and trusted resource.
• Enhance team’s selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning. Connect with Fine Jewelry Associates and Sales Associates that support fine jewelry through team meetings and one‑on‑one touch bases to review goals and performance results.
• Ensure associates are well‑informed and confident in speaking to available inventory and assortment. Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience. Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
• Elevate customer experience by suggesting fine jewelry service plans and providing additional offerings. Oversee seamless execution of repair estimates, proper documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
• Support team with merchandising and signing product, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards daily. Align presentations with vendor and company directives.
• Partner with store leaders to ensure team schedules align with business needs, traffic plans, and event strategies to maximize associate and department productivity. Demonstrate adaptability and respond to changing circumstances, adjust tactics, and shift focus based on evolving business needs.
• Lead shortage control and inventory accuracy in designated areas by following security protocols and executing price changes, product transfers, and damage process timely. Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Skills And Abilities

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self‑directed and able to work with minimal supervision in a deadline‑driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows‑based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.