Fine Jewelry Admin & Customer Experience Specialist

Bloomingdale's Inc.; Monterey, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Learning and leadership development

Volunteer opportunities

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's Inc. is seeking a Clerical colleague in the Fine Jewelry Department. You will process new merchandise and maintain department records, while delivering an exceptional customer experience with the customer always as the priority.

Full-time colleagues are typically scheduled to work 30 or more hours per week with flexibility for evenings, weekends and holidays. Join a team that offers health coverage, a 401(k) match, paid time off, eight holidays, learning and leadership development

Qualifications

• No prior education or experience required.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Acknowledge customers in a friendly and helpful manner.
• Use technology to complete sales transactions, perform audits, and process new receipts, damages, transfers and return-to-vendor merchandise.
• Merchandise jewelry cases for new products, season changes, special events and clearance sales.
• Pack customer sizing and repair orders for outbound shipment to the Jewelry Center.
• Organize and file shipping, receiving, customer sizing, repair, sales and return documentation.
• Assist in the inventory process and monitor supply levels.
• Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy Online, Pickup in Stores (BOPS).
• Maintain orderliness and cleanliness of jewelry counters and area.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Foster an environment of acceptance and respect with colleagues, customers, and communities.

Skills

Interpersonal skills

Customer service

Teamwork

Flexible availability

Job description

Macy's Inc. is seeking a Clerical colleague in the Fine Jewelry Department. You will process new merchandise and maintain department records, while delivering an exceptional customer experience with the customer always as the priority.

Full-time colleagues are typically scheduled to work 30 or more hours per week with flexibility for evenings, weekends and holidays. Join a team that offers health coverage, a 401(k) match, paid time off, eight holidays, learning and leadership development