Fine-Dining Server | Guest Experience Specialist

Wet Willie's; Del Mar (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Wet Willie's in Del Mar, CA is seeking a Floor Manager to coordinate a dining service station and ensure a high-quality guest experience. You will guide front- and back-of-house staff, process orders, and ensure timely food preparation and service while maintaining exceptional guest satisfaction.

The role requires knowledge of fine dining service, strong customer service, and the ability to manage payments and station setups across shifts.

Qualifications

• Must be age 21 or older.
• Ability to communicate and understand the English language.
• Significant knowledge of food, beer, wine and spirits and be familiar with standard preparations of same.
• Possess knowledge of the sequence of fine dining service and dining room procedures, generally involving a minimum of two years fine dining service experience.
• Good customer service skills.
• Basic math skills and the ability to handle money and make change.
• Physically able to stand and exert fast-paced mobility for periods of up to eight hours in length, lifting, bending and stooping.

Responsibilities

• Coordinate entire service station with front and back-of-house to meet guest expectations.
• Process guest orders to ensure items are prepared properly and in a timely manner.
• Observe diners to ensure guests are satisfied with their food and service.
• Take food and beverage orders and relay orders to the kitchen and bar staff using a POS system.
• Communicate with host/hostess, bussers, stewards, kitchen staff and bartender and coordinates entire station to ensure guest satisfaction with the food and service.
• Serve courses from the kitchen promptly and run other servers' food when necessary.
• May bone fish and fowl tableside. Present, open and pour wine at table.
• Present bill and accept and process payment in accordance with company policy.
• May assist busser with stocking work stations, removing and resetting soiled dishes and silverware, and cleaning/resetting vacated tables.
• Serve professionally with left hand from guest's left side. Clear from guest's right side.
• Any other duties at the discretion of the owner.

Skills

Age 21+

English proficiency

Food & beverage knowledge

Fine dining service

Customer service

Math & money handling

Physical stamina

Tools

POS system

Job description

Wet Willie's in Del Mar, CA is seeking a Floor Manager to coordinate a dining service station and ensure a high-quality guest experience. You will guide front- and back-of-house staff, process orders, and ensure timely food preparation and service while maintaining exceptional guest satisfaction.

The role requires knowledge of fine dining service, strong customer service, and the ability to manage payments and station setups across shifts.