Fine Dining Floor Manager — Guest Experience Lead

Reefcp; Park City (UT); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Generous Health Plan with HSA Match

Paid Time-off

Discounts at Company-owned Resorts and

Job summary

Le Depot Brasserie in Park City, UT is seeking a Dining Floor Manager to supervise all FOH staff, manage reservations, and ensure exceptional guest experiences in a fine-dining French setting.

You will lead host/FOH, coordinate with FOH/BOH, train staff, monitor service flow, and partner with GM and Executive Chef to drive guest satisfaction. Strong leadership and knowledge of reservation platforms and POS systems are required.

Qualifications

• 3+ years of fine dining restaurant experience; management experience in fine dining, hotels, or resort environments preferred.
• Strong leadership, communication, and team management skills.
• Fine dining floor management experience preferred.
• Bachelor's degree preferred in Hospitality, Business, Restaurant Management, Culinary Arts, or related field.
• Advanced food, beverage, wine, and cocktail knowledge.
• Proven leadership and customer service experience.
• Experience with reservation platforms (OpenTable, Resy, Tock) and POS systems (Micros, Aloha, Toast, Square).
• Proficiency with Microsoft Office and Google Workspace.
• Strong verbal and written communication skills.

Responsibilities

• Lead and supervise host and FOH staff, including hiring, training, scheduling, coaching, and performance management.
• Manage reservations, guest communications, and seating flow to optimize service and guest experience.
• Oversee floor plans, table assignments, large party bookings, and special guest requests.
• Provide exceptional guest service by anticipating needs, resolving concerns, and gathering feedback.
• Coordinate with FOH and BOH teams to ensure service readiness, quality standards, and smooth operations.
• Support pre-shift meetings, staff development, and ongoing training initiatives.
• Monitor labor, staffing levels, and dining room operations throughout service.
• Partner with the GM and Executive Chef to drive guest satisfaction, service excellence, and team performance.
• Assist with FOH inventory, ordering, equipment maintenance, and cost control.
• Ensure compliance with safety, sanitation, maintenance, and operational standards throughout the facility.

Skills

Leadership

Communication

Guest service

Reservation platforms

POS systems

Team management

Microsoft Office/Google Workspace

Education

Bachelor's degree preferred (Hospitality/Business/Restaurant Management)

Tools

OpenTable

Resy

Tock

Micros

Aloha

Toast

Square

Microsoft Office

Google Workspace

Job description

Le Depot Brasserie in Park City, UT is seeking a Dining Floor Manager to supervise all FOH staff, manage reservations, and ensure exceptional guest experiences in a fine-dining French setting.

You will lead host/FOH, coordinate with FOH/BOH, train staff, monitor service flow, and partner with GM and Executive Chef to drive guest satisfaction. Strong leadership and knowledge of reservation platforms and POS systems are required.