Financing Advisor — Quick, Empathetic Loan Solutions

OneMain Financial; Norristown (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial is seeking a Loan Sales Specialist to support customers with responsible loan options and a customer-first experience. This on-site role emphasizes multitasking, empathy, and achieving branch goals while navigating loan life cycles, including collections when needed.

The position offers career growth opportunities, a competitive compensation package with incentives, and access to training to advance to leadership roles within the branch network.

Qualifications

• High School Diploma or GED.
• Preferred: Sales, Collections or Customer Service experience.
• Preferred: Bilingual - Spanish.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales

Collections

Customer Service

Bilingual Spanish

Job description

OneMain Financial is seeking a Loan Sales Specialist to support customers with responsible loan options and a customer-first experience. This on-site role emphasizes multitasking, empathy, and achieving branch goals while navigating loan life cycles, including collections when needed.

The position offers career growth opportunities, a competitive compensation package with incentives, and access to training to advance to leadership roles within the branch network.