Financial Tech Client Support Analyst

JPMorgan Chase & Co.; Utah; On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technical Client Service Analyst in Utah to provide front-line support for Neovest customers across email and phone channels. You will diagnose, troubleshoot, and communicate with both technical (DBAs, developers) and business teams (Traders, Analysts, Compliance).

Responsibilities include researching issues, meeting SLAs, prioritizing incidents, and contributing to knowledge bases while helping optimize database performance and configurations.

Qualifications

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses to customers within SLAs as defined by the level of service purchased by the customer.
• Prioritize all customer incidents and manage multiple client issues simultaneously.
• Interact with various levels of client and firm management through both written and verbal communications.
• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible.
• Perform all due diligence, identify workarounds to bugs and customer issues whenever possible, and contribute common issues and techniques to the Knowledge Base.
• Manage tasks effectively to maximize productivity, and identify and address complex database performance issues and implement solutions in a timely manner.

Responsibilities

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses to customers within SLAs as defined by the level of service purchased by the customer.
• Prioritize all customer incidents and manage multiple client issues simultaneously.
• Interact with various levels of client and firm management through both written and verbal communications.
• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible.
• Perform all due diligence, identify workarounds to bugs and customer issues whenever possible, and contribute common issues and techniques to the Knowledge Base.
• Manage tasks effectively to maximize productivity, and identify and address complex database performance issues and implement solutions in a timely manner.

Skills

English proficiency

Troubleshooting

Client support experience

Trading applications familiarity

SQL basics

Networking & Windows OS

Education

Bachelor's degree (or equivalent)

Tools

SQL Server Management Studio

Jira/Confluence

SQL queries

OMS/EMS/FIX exposure

Job description

JPMorgan Chase & Co. is seeking a Technical Client Service Analyst in Utah to provide front-line support for Neovest customers across email and phone channels. You will diagnose, troubleshoot, and communicate with both technical (DBAs, developers) and business teams (Traders, Analysts, Compliance).

Responsibilities include researching issues, meeting SLAs, prioritizing incidents, and contributing to knowledge bases while helping optimize database performance and configurations.