Financial Systems Support Analyst

Addison Group; Austin (TX); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is hiring a Financial Systems Support Analyst in Austin, TX. The role focuses on precise invoice review, coding, and resolving issues across AP and Finance using tools like ServiceNow, Workday ERP, and Coupa. You will document resolutions and communicate statuses to stakeholders.

The position offers benefits including medical, dental, vision, and a 401(k). The company emphasizes equal opportunity employment and potential permanent opportunities.

Qualifications

• Strong data entry skills and accurate ticket/documentation capability.
• Ability to review system data, transaction history and provide resolutions.

Responsibilities

• Perform accurate invoice review and coding.
• Partner with AP, Finance, and business users to resolve coding and approval issues.
• Identify recurring issues and suggest process improvements to reduce rework and volume.
• Monitor, triage, and resolve ServiceNow tickets related to Coupa, invoices, suppliers, and payment issues.
• Serve as a primary point of contact for users with clear, timely communication.
• Escalate system defects or complex issues while owning resolution.

Skills

Strong data entry skills

Tools

ServiceNow

Workday ERP

SharePoint

Coupa

Job description

Title: Financial Systems Support Analyst

Compensation: $30 - $33/ HR

Benefits: This position is eligible for medical, dental, vision and 401(k).

Top Requirement

• Strong data entry skills. This candidate will be investigating issues by reviewing system data, transaction history, and documentation. Also documenting resolutions and updating ticket notes to support knowledge sharing and audit visibility.

Nice-to-Have Qualifications

• Experience supporting end users through a ticketing system (ServiceNow preferred)
• Experience with Workday ERP
• Familiarity with SharePoint
• Previous invoice processing experience

Key Responsibilities

• Perform accurate invoice review and coding
• Partner with AP, Finance, and business users to resolve coding and approval issues
• Identify recurring issues and recommend process improvements to reduce rework and volume
• Monitor, triage, and resolve ServiceNow tickets related to Coupa, invoices, suppliers, and payment issues
• Serve as a primary point of contact for users, providing clear and timely communication
• Escalate system defects or complex issues appropriately while maintaining ownership through resolution

Why choose Addison?

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.