Financial Support Technician

City of Aurora; Aurora (IL); On-site; Full time

Job summary

The City of Aurora is seeking a dedicated Financial Support Technician to enhance their team. This role involves processing financial transactions and providing exemplary customer service to the public while adhering to organizational standards. Candidates should possess strong accounting experience and be prepared to work in a dynamic environment that values professionalism and customer service. Join a diverse team committed to making a difference in the community.

Benefits

Competitive total compensation package

Well-Funded General Employees Retirement Plan

On-site fitness center and employee wellness programs

Access to innovative workspaces

Qualifications

• At least 2 years of accounting experience.
• Experience in customer service-oriented positions.
• Knowledge of standard office procedures and general business practices.

Responsibilities

• Process payroll, accounts payable, and accounts receivable.
• Provide customer service and respond to inquiries effectively.
• Review financial data for accuracy and compliance.

Skills

Excellent customer service skills

Strong interpersonal skills

Ability to handle stressful situations with tact

Education

High School Diploma or GED

Job description

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JOB LOCATION

15740 E 32nd Ave Aurora, Colorado 80011-1518

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces
  
  

Primary Duties & Responsibilities

Salary to commensurate with experience

The Hiring range for this position is $23.07-$28.85/Hourly

The deadline to submit applications is July 8th, 2025. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

Primary Duties Or Responsibilities

• Processing payroll, accounts payable and accounts receivable
• Providing customer service and responding to inquiries in-person, over the phone, and electronically
• Perform accounting support work involving the review, balancing, and reconciliation of various financial data
• Responsibilities may include entering data, payment and invoices into automated financial systems
• Create purchase requisitions, change orders, and journal entries
• Prepares and reviews various financial reports
• Communicates and resolves related issues
• Reviewing documents for compliance with applicable policies and procedures
• Compiling and generating reports; providing customer service and responding to inquiries
• Perform billing, credit and collections functions
• Maintaining records, systems, and inventories of supplies
• Serves as custodian for department credit card
• Preparing and processing data uploads
• Conducting research into area issues
• Responding to inquiries and issues
• Making and documenting adjustments to accounts
• Communicate effectively both verbally and in writing
• Must have excellent customer services skills, a positive attitude, and be able to work with various work group levels within Public Works and other city departments
• Operates a variety of office equipment including personal computer with varied software
• Performs additional duties as assigned
  
  

Minimum Qualifications

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education

• High School Diploma or GED
  
  

Experience

• At least (2) years of accounting experience including experience using personal computers with software related to assigned financial support function
• At least (1) year of customer service-orientated experience
  
  

Knowledge

• Knowledge of standard office procedures
• General business practices
• Report formatting and records maintenance
• Office management principles
• Personal computers including word processing, database, and spreadsheet software application programs
  
  

Skills

• Excellent customer service skills over the phone and in-person
• Strong interpersonal skills
• Skill in operating a personal computer with related software
• Efficiently and accurately key information using a keyboard
  
  

Abilities

• Ability to establish and maintain effective working relationships with employees, citizens, and contractors
• Exercise sensitivity in customer interactions
• Handle stressful situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Compile and prepare reports
• Maintain the confidentiality of sensitive information
• Work independently without extensive oversight
• Use a variety of office equipment
• Supportive team player with a positive attitude and ability to adapt to change
• Strong commitment to safety
  
  

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, And Employment References

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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