ISP Support Technician

Jobs via Dice; Raleigh (NC); Remote; Full time

Job summary

A leading company in IT solutions is looking for an ISP Support Technician in Raleigh, NC. This entry-level, fully remote role involves troubleshooting IT issues, providing excellent customer service, and maintaining performance standards. Candidates with A+ certifications or relevant education will be considered for a competitive salary and benefits package.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Entry-level position providing first-line technical support.
• Requires some education in IT or relevant certifications.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Provide first-line support for hardware and software issues.
• Manage and document IT support requests efficiently.
• Meet or exceed performance metrics for service quality.

Skills

Windows 10

Windows 7

call center support

Troubleshooting

Education

AA or some sort of completed education in Computer Science or related IT field

Certifications in A+, Security+, Net+, or CCNA

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!

Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting

Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management

Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement

Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions

Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues

Strong problem-solving skills and attention to detail including multi-tasking

Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.

Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned

Perform other duties as assigned

Skills

Windows 10, Windows 7, call center support, Troubleshooting

Additional Skills & Qualifications

Looking to begin on 7/17

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.

AA or some sort of completed education in Computer Science or related IT field

obtained 2 Certifications in A+, Security+, Net+ or CCNA.

• $1.00 differential upon conversion for bilingual proficiency (Spanish)
  
  

Experience Level

Entry Level

Pay And Benefits

The pay range for this position is $15.00 - $15.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 9, 2025.

>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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