Financial Specialist Admitting/Fulltime/Days 10 hr. Shifts

ADP, Inc.; Menifee (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Unknown hospital is seeking a Financial Specialist Admitting to manage patient access and financial counseling for self-pay patients. The role requires assessing ability to pay, counseling on billing matters, and arranging payments prior to discharge.

The position emphasizes strong customer service, problem-solving, and accurate record-keeping in a fast-paced clinical environment.

Qualifications

• Minimum one year of collection or patient access experience in a hospital or medical office.
• Ability to communicate clearly with patients and families.
• Strong customer service and problem-solving abilities.

Responsibilities

• Assess self-pay patients for ability to pay and determine payment options.
• Counsel patients on hospital financial matters and collect patient liabilities.
• Pursue all options for resolving open balances before discharge.
• Maintain accurate records and coordinate with staff as needed.

Skills

Communication skills

Customer service

Problem solving

Records management

AS400 proficiency

Education

High school diploma or equivalent

Tools

AS/400

Job description

Financial Specialist Admitting/Fulltime/Days 10 hr. Shifts

Menifee, CA, US

Salary Range: $23.00 To $26.95 Hourly

POSITION SUMMARY

DEFINITION

Under the supervision of the Director of Patient Access, the Financial Specialist is responsible for the assessment of all self-pay patients receiving Inpatient, Observation, or Emergency care for the ability to pay. The Financial Specialist must use sound judgment and decision-making skills to ensure all options for resolving open patient balances have been pursued prior to the patient’s discharge. In addition the Financial Specialist will counsel patients with respect to hospital financial matters, requesting and collecting payments identified as patient liabilities, as well as assist the patient in making appropriate payment arrangements.

CLASS CHARACTERISTICS

Incumbent in this class must have strong customer service and problem solving skills in order to work independently and maintain a positive attitude in a fast paced office environment in order to deal effectively with challenging patients and families in complex situations.

POSITION QUALIFICATIONS

Experience:

• Minimum One year of previous collection experience in a hospital or medical office required.

Education:

• Completion of high school or equivalent.

KNOWLEDGE & ABILITIES

Knowledge of:

• Principles of computer control systems and modern office methods
• Basic concepts of admitting, billing and collection language and procedures.
• Fundamentals of key-disk data entry systems.
• Comprehensive knowledge of State and Federal agency regulations.
• Comprehensive knowledge of EMTALA rules and regulations.
• AS 400 terminal use and operation.

Ability to:

• Effectively communicate both orally and in writing to individuals and groups.
• Establish rapport with and maintain cooperative, productive working relationships with staff, volunteers, groups, and the community.
• Establish and maintain necessary records and controls, prepare reports, charts and correspondence.
• Operate AS400 system, CRT, PC, Fax, photocopier and PBX.
• Obtain and record accurate information.